Manager, Renewal Specialists

7 months ago

مصر, Egypt DocuSign Full time

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What you'll do**:
This position is a people manager role, reporting to the Senior Manager, Renewal Management.

**Responsibility**
- Retain and renew GNMRR within the DocuSign commercial business unit.
Daily management of a Renewal Management/Renewal Specialist team
- Assess sales activities & forecasts to determine sales progress & required improvements. Recommends & implements improvements to achieve sales goals
- Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations, & other necessary skills; while maintaining individual accountability to goals
- Maintain/protect DocuSign core values by hiring culturally aligned team members & leading by example
- Provide value in complex negotiations & the closing of new business, including appropriate use of Account Executives to maximize results
- Work with each RM/RS to develop & implement vertical-wide business & sales plans to achieve sales quota
- Ensure the team effectively leverages sales tools & systems consistently & in alignment with clearly defined rules of engagement
- Communicate & prioritize product & business needs from the field to appropriate corporate departments
- Identify & support opportunities for the training & professional development of department personnel
- Operate well in a fast paced, dynamic environment without requiring significant supervision

**Job Designation**:
**Remote**:
Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

**What you bring**:
**Basic**
- BA/BS degree or equivalent in relevant account management and leadership experience
- A strong background in people management combined with significant renewal experience in commercial accounts in a high-growth SaaS organization

**Preferred**
- Demonstrated ability to develop and maintain effective business, sales, & vertical market plans
- Demonstrated ability to successfully negotiate & close complex contracts
- Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, & occasionally, unprecedented
- Excellent communication & presentation skills, both verbal & written
- Demonstrated ability to identify new, creative ways to drive more businesses to purchase & utilize DocuSign’s diverse solution suite

**Life at DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

**Accommodation**

**Our global benefits**:
**Paid time off**:

- Take time to unwind with earned days off, plus paid company holidays based on your region.**Paid parental leave**:

- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:

- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:

- Select retirement and pension programs with potential for employer contributions.**Learning & development**:

- Grow your career with coaching, online courses and education reimbursements.**Compassionate care leave**:

- Paid time off following the loss of a loved one and other life-changing events.

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