Technical Support/help Desk

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...

**Job Description**: - Install, configure, and maintain software and hardware components of computer and network systems. - Troubleshoot system and network problems, diagnose and solve hardware or software issues. - Repair and replace damaged computer and network components. - Set up new users' accounts and profiles. - Support employees whenever they...

**Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - Nasr City, CairoState/Province - CairoCountry - EgyptZip/Postal Code - 11311- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application...

Call center Help Desk IT support CCNA certificate at least HI-Connect Company, established in 2008, is a fast growing technology company in the Egyptian market that offers wide range of services for its customers. The Health Insurance Organization in corporation with the top Telecommunication and Information Technology companies in the Egyptian market has...

**Job Purpose**: To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation. **Day - to-day operations**: Follows the day-to-day operations related to own job to ensure continuity of work. **Job Specific Accountabilities** - Provides...

**Responsibilities**: - Troubleshooting hardware and software issues - Diagnosing and resolving network issues - Documenting all issues and resolutions in our ticketing system - Escalating issues as necessary to senior-level technicians - Collaborating with team members to identify trends and implement solutions - Staying current with industry advancements...

Troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required. - Install and configuration computer OS, software, networks, printers and scanners. - solving technical software, hardware and network cable related to computer, telephone, DVR or Camera system - Install, modify and repair computer...

**Job Summary** **Responsibilities** - Provide immediate first-level support; Whether via phone or remote access including problem resolution for software/hardware. - Preventive maintenance of the HW and SW according to agreed plans. - Perform minor software and minor hardware repairs. - Diagnosing errors, troubleshooting & maintain network connections or...

**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...

**Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**Job Purpose**: Administrate and maintain the company's internal networks and all technical issues related to all users' computers. **Duties & Responsibilities**: **System & Security** Set a backup plan for all users' data and all systems data regularly. Search for the most updated releases to maintain up-to date software & data file security. Participate...

Cairo / Alexandria - 2 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** ***: - Work cross-functionally to resolve and escalate customer issues - Update support materials and maintain customer support desk as needed - Troubleshooting incidents - Setting up and configuring new...

**Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...

Manage the operations of the Service Desk and make sure that all incidents and service requests are processed effectively, while meeting the customer service level agreements. Manages internal customer expectations and overall strives to increase customer satisfaction. Ensure IT/IS guidelines are kept in alignment with Head of IS Regional Business Partner...

Manage the operations of the Service Desk and make sure that all incidents and service requests are processed effectively, while meeting the customer service level agreements. Manages internal customer expectations and overall strives to increase customer satisfaction. Ensure IT/IS guidelines are kept in alignment with Head of IS Regional Business Partner...

**Job description** **Responsibilities**: - Provide technical support and assistance to clients. - Responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. - Document and track customer interactions and resolutions in the support ticketing system. - Collaborate with cross-functional teams to escalate...

**Purpose of the Job**: The main objective of the IT Operations Executive is to be part of the global logistics IT end user support team with knowledge & ownership of all Logistics IT products & solutions offered to all Aramex internal or external clients. **Role & Responsibility**: - Provide level-1/ tier-1 technical support for all Logistics IT technical...

Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix -...