Bilingual Technical Support
3 weeks ago
Cairo / Alexandria
- 2 years Experience
- Business Operations & Support Services Department
**About the job**:
**Requirements and responsibilities**
***:
- Work cross-functionally to resolve and escalate customer issues
- Update support materials and maintain customer support desk as needed
- Troubleshooting incidents
- Setting up and configuring new customers
- Answering customer questions on how to use the products with a high degree of customer care
- Use support tools and documentation to investigate issues and answer questions relating to bugs, system configuration and how to use the functionality of the products
- Create and maintain documentation for both customers and internal staff on processes and procedures relevant to our products and services
**Experience**
- Minimum 2 years’ experience in a customer support environment
- Knowledge of customer service principles and practices
- Technical awareness and ability to understand new software and services
- Able to create training and technical documentation
- Able to translate technical information into customer-facing content
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