Customer Service Associate

5 months ago


مصر, Egypt Zeal Group Full time

Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
- Strong adherence to SOPs / manuals when performing daily tasks.
- Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
- Highlight top enquiries from customers and any common issues for the day.
- Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
- Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
- Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
- Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
- Responsible to provide good customer experience on every interaction with clients.
- Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

**Requirements**:
**Experience & Skills**
- At least 3 years of relevant experience in customer service / contact centre.
- Experience gained in FX/Finance industry will be an added advantage.
- Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- Fluent in English and Arabic language (verbal and written) is a must.
- Must be able to work on shifts.

**Benefits**
- Medical Benefit
- Optical Benefit (yearly)
- Gym/Fitness Subside (monthly)
- Work From Home (1-day a week)
- Work From Anywhere Policy (T&C applies)



  • مصر, Egypt Nok Human Capital Full time

    Customer Service Associates are needed to join our team in Amazon. If you have a passion for delivering exceptional customer service and excellent English language skills, this role is for you! - Job Title: Customer Service Associate - Undergraduates are encouraged to apply! - Shifts: 24/7 rotational shifts required. - Including insurance (Medical -...


  • مصر, Egypt Nok Human Capital Full time

    NOK is immediately hiring Customer Service Associates for its Outsource roles at AMAZON in New Cairo, Egypt. **Attractive Salary** Grads & Droppedouts are welcome to apply **Social & Medical insurance Provided** Transportation Provided **English level: Excellent Up to Fluent** Rotational Shifts 24 hours Pay: E£7,200.00 - E£11,500.00 per month


  • مصر, Egypt Johnson & Johnson Full time

    Janssen Egypt is recruiting for a Customer Service Associate to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson...


  • مصر, Egypt Souq.com for E-Commerce LLC - G32 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...


  • مصر, Egypt Souq.com for E-Commerce LLC - G32 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...


  • مصر, Egypt Amazon.com Full time

    Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart....

  • Om Customer Service

    6 months ago


    مصر, Egypt Talent Pal Full time

    About Our Client: Line of Service: Internal Firm Services Industry/Sector: Not Applicable Specialism: IFS - Administration Management Level: Senior Associate Job Description & Summary: The purpose of the role is to provide the highest level of client care and service to all visitors and internal stakeholders. The role is defined by the PwC values. The...


  • مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    **What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Strong communication skills in [English] (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our operating...


  • مصر, Egypt Amazon.com Full time

    **Job Description - Customer Service Associate**Knowledge and Skills Required** **Communication Skills**: - Excellent Spoken Language proficiency in German - Excellent communication skills in (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    **Knowledge and Skills Required** **Communication Skills**: - Excellent Spoken Language proficiency in German - Excellent communication skills in (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues customers...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    **What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Excellent communication skills in German language (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our...


  • مصر, Egypt PepsiCo Full time

    Overview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Customer Acquisition Specialist **Job Description**: The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts....


  • مصر, Egypt Convertedin Full time

    **About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success Specialist - Spanish **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...


  • مصر, Egypt PK Global Full time

    Job Title: Portuguese Speaking Associate Customer Success Specialist **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level...


  • مصر, Egypt PK Global Full time

    Job Title: Spanish Speaking Associate Customer Acquisition Specialist **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent...