Customer Service Associate

4 weeks ago


مصر, Egypt Amazon.com Full time

**Job Description
- Customer Service Associate**Knowledge and Skills Required**

**Communication Skills**:

- Excellent Spoken Language proficiency in German
- Excellent communication skills in (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate - follow customers issues without distraction to resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently

**Computer Knowledge/Skills**:

- Ability to use a desktop computer system
- Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates an ability to successfully navigate websites
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment

**Customer Focus**:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

**Problem Solving Skills**:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations

**Job Requirement**:

- Must be excellent in German in written and verbal communication
- Must have minimum 6+ months of Contact Center/ BPO experience in German Voice Support
- Must be 18 years of age or older
- Graduate with a minimum qualification of high school degree
- Must be flexible in rotational shifts including night shifts

Must be eligible to currently live and work in Cairo, Egypt



  • مصر, Egypt Nok Human Capital Full time

    Customer Service Associates are needed to join our team in Amazon. If you have a passion for delivering exceptional customer service and excellent English language skills, this role is for you! - Job Title: Customer Service Associate - Undergraduates are encouraged to apply! - Shifts: 24/7 rotational shifts required. - Including insurance (Medical -...


  • مصر, Egypt Nok Human Capital Full time

    NOK is immediately hiring Customer Service Associates for its Outsource roles at AMAZON in New Cairo, Egypt. **Attractive Salary** Grads & Droppedouts are welcome to apply **Social & Medical insurance Provided** Transportation Provided **English level: Excellent Up to Fluent** Rotational Shifts 24 hours Pay: E£7,200.00 - E£11,500.00 per month


  • مصر, Egypt Johnson & Johnson Full time

    Janssen Egypt is recruiting for a Customer Service Associate to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson...


  • مصر, Egypt Johnson & Johnson Full time

    Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of...


  • مصر, Egypt Johnson & Johnson Full time

    Janssen Egypt is recruiting for a Customer Service Associate to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson...


  • مصر, Egypt Johnson & Johnson Full time

    Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of...


  • مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • مصر, Egypt Souq.com for E-Commerce LLC - G32 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...


  • مصر, Egypt Souq.com for E-Commerce LLC - G32 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...

  • Om Customer Service

    1 month ago


    مصر, Egypt Talent Pal Full time

    About Our Client: Line of Service: Internal Firm Services Industry/Sector: Not Applicable Specialism: IFS - Administration Management Level: Senior Associate Job Description & Summary: The purpose of the role is to provide the highest level of client care and service to all visitors and internal stakeholders. The role is defined by the PwC values. The...


  • مصر, Egypt Amazon.com Full time

    Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart....


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    **What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Strong communication skills in [English] (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our operating...


  • مصر, Egypt Roo & You Full time

    Position Overview: We are currently hiring for the role of Remote Customer Support Associate at Roo & You, a leading retailer specializing in kids' couches based in Canada. As a Remote Customer Support Associate, you will play a pivotal role in providing excellent customer service to our valued clientele. Key Responsibilities: Customer Support (50%): -...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    **Knowledge and Skills Required** **Communication Skills**: - Excellent Spoken Language proficiency in German - Excellent communication skills in (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues customers...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    **What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Excellent communication skills in German language (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our...


  • مصر, Egypt Johnson & Johnson Full time

    J&J Egypt is recruiting for a **Customer Service Associate (French speaker) **to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....


  • مصر, Egypt PepsiCo Full time

    Overview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Customer Acquisition Specialist **Job Description**: The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts....


  • مصر, Egypt Convertedin Full time

    **About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...