Retail Outlet Executive

3 weeks ago


الإسكندرية, Egypt Aramex Full time

**Purpose of the Job**:
Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.
- Attend to all walk-in customers’ needs promptly.
- Serve walk-in customers and provide full information and advice.
- Manage and meet customer expectations.
- Sustain high customer satisfactory service lever.
- Provide excellent customer service for cash clients as per Aramex CS standards.
- Sell cash shipments “Outbound”.
- Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
- Promote Aramex campaigns for customers.
- Collaborate with the team of achieve the team objectives.
- Facilitate the flow of information horizontally and vertically.
- Ensure outlet customer satisfaction at all time.
- Ensure timely resolution of customer complain to retain customers.

**Job Responsibilities - Experience and Education**:

- Bachelor’s degree in business administration or a related field.
- 1-3 years of relevant working experience preferably in the logistics and shipping industry.

Location: Alexandria

**Leadership Behaviors**:

- Building Outstanding Teams
- Setting a clear direction
- Simplification
- Collaborate & break silos
- Execution & Accountability
- Growth mindset
- Innovation
- Inclusion
- External focus

**Skills**:

- Interpersonal Skills
- Customer Relationship Management
- Communication Skills
- Attention To Details
- Customer Centric
- Negotiation Skills
- Collaborative Approach
- Multitasking
- Self-Awareness



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