Continuous Improvement Associate Manager
6 months ago
**ROLE SUMMARY**
Your goal is to continuously improve business processes and promote business effectiveness and efficiency through new process design and/or process reengineering with a mindset that foster technology, flexibility and simplicity while embedding of LEAN & Six Sigma methodologies, with other supporting frameworks in MAF culture. S/he will be responsible for introducing change and ensuring high standards execution for improvement projects, as well as identifying Key Success Indicators
**ROLE PROFILE**
- Accountable for designing, re-engineering and changes in business process, procedures, policies with operational/business owners to improve quality of service throughout all touchpoints.
- Influence the quality of processes, SOPs, and Lean Six Sigma strategy to facilitate continuous process design consistent with established industry standards, government regulations and customer requirements.
- Identify and lead the transformation of Al-Futtaim Global Solutions from the focus on conventional-issue detection and containment to focused on pre-emptive prevention.
- Guarantee or develop the necessary worksheets/systems to measure and evaluate performance, identify trends and reduce variability/defects in critical business processes.
- Gather, mine & analyze data to identify process inefficiencies, wastes and improvements opportunities (Use Lean Six Sigma or alike process improvement and problem-solving tools)
- Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
- S/he will be contributing with internal and external resources to establish sustainable learning on Kaizen, Hoshin Kanri, Simplifications and Continuous improvement.
- Creating and documenting test procedures and scenarios for the pre-UAT phases
**REQUIREMENTS**
- Overall, 6-8+ years of experience in service industry
- 2-4 years of them in a proven Continuous Improvement role i.e., analytical experience from a similar role /Business Excellence under BPO / Project management and business analysis
- A demonstrated ability to achieve goals and objectives and manage key business relations.
- Completer-finisher who takes accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm the success
- Creative, problem solving with a proactive mindset
- Flexible and adaptable who performs well in challenging fast-paced environment
**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
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