Sr .supervisor, Digital Services

2 months ago


مصر, Egypt Orange Egypt Full time

**Purpose of the job**

**Duties and responsibilities**

**1.**Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT & Marketing teams to achieve higher revenues and better customer experience.

2. Conduct business Analysis & solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services & channels.

3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.

4. Perform Project management activities, like Scope, budget, schedule & resources management since the kick-off of the project till the launch and post deployment monitoring.

5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards

6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, Ensure design & delivery according to the specs within the digital transformation journey and support the needed roadmap.

7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.

8. Responsible for the digital services & channels operations & support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.

9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience

10. Manage team responsible for the Program Management & Product Development of Digital Services & Channels within Orange.

11. Lead junior PMs, BAs and SAs to deliver the right High quality Projects from All aspects of management and Architecture through coaching and mentoring.

12. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.

13. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.

14. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.

**Job specification**

**Education**

B.SC. in communication engineering, computer engineering, computer science or electronics

**Experience**
- 6+ years experience in telecom field specifically in data broadband products and services
- knowledge of telecom/Digital environment & protocols
- Knowledge of project management methods
- Good general IT background

**Skills and Abilities**
- Fluent English and Arabic is a must.
- Ability to work in a fast-paced, dynamic environment, handling multiple concurrent
- Very good interpersonal skills & team work
- Good leadership skills
- Comfortable with pressure and changing business requirements.
- Excellent English language is mandatory

**Contract**:
Regular



  • مصر, Egypt اورنچ مصر Full time

    About the job Sr.Supervisor, Digital Services **Purpose of the job** **Duties and responsibilities** **1.**Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT & Marketing teams to achieve higher revenues and better customer experience. 2. Conduct...

  • Sr. Digital Analyst

    4 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: As a Digital Analytics Sr. Specialist you will have the opportunity to work alongside a few squads on a range of different products and services. You will take the lead on reporting, monitoring performance, conducting deep dives to analyse digital KPIs to derive actionable insights and drive digital growth within the...

  • Sr. Digital Analyst

    4 months ago


    مصر, Egypt Vodafone Full time

    **Description**: As a Digital Analytics Sr. Specialist you will have the opportunity to work alongside a few squads on a range of different products and services. You will take the lead on reporting, monitoring performance, conducting deep dives to analyse digital KPIs to derive actionable insights and drive digital growth within the company. **Job...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Business Development **Purpose of the job** Lead the digital payments plan & activities across all digital channels in cooperation with internal and external stakeholders **Duties and responsibilities** - Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities to meet the...

  • IT SOC

    3 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: Lead the first line/SOC team responsible for the first line monitoring and SRs resolution for all IT and digital systems. **Key Accountabilities & Decision Ownership**: - E2E service monitoring - IT SRs handling - First support in global issues - Participate in migration projects - Improve service availability - Fixing, troubleshooting...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Sales Solutions **Purpose of the Job** Maintain business requirements, improves quality of service, understands major issues, aligns decisions with global strategy, maintain projects delivery quality within SLA, all operational KPIs **Duties and Responsibilities** - Projects manager and owner for new coming projects in his...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Data Architect **Purpose of the job** - As a solution architect you'll work in a Big Data environment, to lead supervise and contribute to building an elastic, high performance CVM data engineering pipelines, computing and data storage platform that underpins the diverse workloads running on data lake infrastructure. - You will...

  • Sr. Supervisor, Vas

    3 months ago


    مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, VAS & IN QoS **Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers,...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The External Comms Sr. Supervisor will drive and execute proactively the external communications plan to deliver the company’s strategic messages and business objectives consistently. A yearly Integrated plan that protects, builds a positive company reputation, and strengthen brand credibility with external stakeholders while amplifying...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Partners Management **Purpose of the job** Achieving the targets and KPIs of assigned Sales **Duties and responsibilities** - Achieve 100% of assigned Sales targets and KPIs. - Set the monthly KPIs for partners. - Develop the company's strategy for Partners. - Direct partners to the potential opportunities generating high...


  • مصر, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, DevOps Engineer **Purpose of the job** As a Data Lake operations support specialist you'll work in a Big Data environment, to design, develop, implement and support high quality, reliable and resilient big data systems. You will be working on deploying, configuring, monitoring, supporting and troubleshooting hardware,...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Enterprise planning & pricing **Purpose of the job** Building the ELOB short/long term commercial plans, monitoring and controlling the KPIs, preparing performance and profitability analysis **Duties and responsibilities** - Participating in building the budgets and strategic plan covering all commercial KPIs - Monitoring the...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Data Platform Developer **Purpose of the job** Building an elastic, high performance computing and storage platform that underpins the diverse workloads running on data lake infrastructure. **Duties and responsibilities** 1. Contribute in executing team plans according to the department strategic vision. 2. Provide strong...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Analytics & Business Insights **Purpose of the job** Building the B2B analytics ecosystem serving the marketing & sales verticals **Duties and Responsibilities** - Automating the manual frequent reports. - Designing the data mining models that cater for the B2B insights needs. - Developing pricing simulation models. -...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Solution Architect **Purpose of the job** Responsible for designing the best possible solution that should be aligned with the technical road map and the business requirements. His architecture and design authority across IT organization. In charge of resolving Technology disagreements among different IT teams. Responsible of...


  • مصر, Egypt اورنچ مصر Full time

    About the job Database Administration Sr. Supervisor **Purpose of the job**: A professional database administrator (DBA) will keep the database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. **Duties and...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Solution Architecture **Purpose of the job** Responsible for designing the best possible solution that should be aligned with the technical road map and the business requirements and architecture and design authority across IT organization as well as in charge of resolving Technology disagreements among different IT teams....


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: - The Operational Fraud Sr. supervisor is an essential part of developing, maintaining and delivering the local as well as Group’s Anti-Fraud strategies. This role is vital for the overall Fraud team’s deliverables; Where he/she will be responsible on leading a team of Anti-Fraud Specialists to ensure effective detection, monitoring...


  • مصر, Egypt GE Digital Full time

    **Job Description Summary**: In this role, you will work closely with customers and project team to support the needs of GE Digital Asset Performance Management Implementation projects. Will work as an integral member of the project team communicating effectively with clients and internal resources. You will act as, an individual contributor, on these...