Country Manager Employee Relations
7 months ago
-Job description
**Role Context**:
The role holder’s scope of work focuses on supporting, promoting, and facilitating fair and productive employee/employer relationships. They closely work with the respective Subject Matter Experts (SMEs) to review / create Employee Relations (ER) or ER-related policies; providing guidance / advice on procedures and policies on matters related to ER or can give rise to ER implications (e.g. workplace conflicts, complains, performance appraisal disputes, absence management, disciplinary actions/consequence management, exit management/business re-structuring). The jobholder leads/manages internal investigations on complicated matters arising from Personal Conduct Cases (PCC) and employee grievances and guides the HR Advisory team in the management of less complicated PCC and grievance cases. The role holder also oversees cases involving the Ministry of Labour; provides various reports on management information relating to PCC and grievances and is responsible for the analytics that identify trends and areas of significant people / HR risks.
Providing consistent, business focused employee relations advice and guidance to line managers in respect of complex ER issues and to members of the ER and broader HR teams.
- Undertaking hearings under the bank’s Grievance/ bulling and harassment procedures
- Is the decision maker on complex investigations on discrimination, harassment and bullying, and working with the business in order to provide a sustained solution which meets business needs and is in line with country law and Banks policy to mitigate any potential risks.
**Key Roles and Responsibilities**:
- Maintain high level of integrity & confidentiality at all times
- Lead and manage internal investigations on complicated matters arising from PCC, employee grievances, whistleblowing cases and other workplace issues in line with HSBC protocols
- Provision of advice and guidance on employee relations activity including informal and formal internal disputes e.g. Disciplinary and Grievances
- Provision of advice and guidance on reorganization & restructuring activity including redundancies, insourcing, outsourcing employee terms and interpretation of policy
- Provision of advice and guidance on conduct considerations related to requests to rehire former employees
- Provision of advice and guidance on compulsory termination of employment
- Negotiate exits and settlement / exit agreements and waivers and advise on involuntary terminations
- Create, review and refine policies and operating procedures. Embed policies and evaluate policy effectiveness
- Support various reporting (e.g. for People Committee, Risk Committee, Workplace Harassment Forumetc)
- Participate in HR projects as required
- Facilitate coaching for HRA and HRCs in areas of employee relations practices.
- Stakeholder management
- Provide competent and consistent advice to the businesses with regards to ER related matters
- Engage with business to provide ER related input on the Monthly or quarterly MIs, and other procedures
Requirements
- Bi-Lingual (Arabic, English) - Excellent in both spoken and written is a must
- Experience with country law and labor relations within Egypt is preferred, and good knowledge of Middle East culture is a must
- Generalist HR experience is a plus
- Project Management experience is a plus
- Demonstrable experience of managing contentious people issues effectively with a high level of emotional intelligence skills
- Ability to exercise sound judgment and creativity in identifying options and risks to make the right decisions around issues that have a significant adverse effect on the organization.
- Ability to communicate effectively with people at all levels
- Analysis and problem-solving skills
- Interpersonal and communication skills, written and verbal.
- Proven ability to work well under pressure within demanding timescales.
- Ability to assess risk and develop creative solutions to problems within the framework or bank procedures and country law
- The ability to rapidly develop a detailed knowledge of ER practices and procedures.
- Technical HR expert, requiring in depth knowledge of all HR disciplines in order to manage the complex issues arising from legal claims.
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