Onboarding Specialist
14 hours ago
**Company**: Block Gemini Egypt
**Position**: Onboarding Specialist
**Role Overview**:
We are looking for motivated and detail-oriented Onboarding Specialists to join our team. The role involves reaching out to limousine companies in California, introducing them to our ride-sharing platform, and guiding them through the onboarding process. This is a full-time position requiring availability for different shifts to ensure 24/7 coverage.
**Key Responsibilities**:
- Explain the benefits of joining our ride-sharing platform and address any questions or concerns.
- Guide companies through the onboarding process, assisting with account setup and documentation.
- Maintain accurate records of interactions and progress in the CRM system.
- Follow up with companies to ensure successful onboarding and address any issues.
- Collaborate with the Onboarding Team Leader and other team members to meet onboarding targets.
- Provide feedback and suggestions for improving the onboarding process.
**Required Skills and Qualifications**:
- Bachelor’s degree in Business, Communications, or a related field.
- 1-2 years of experience in customer service, sales, or a related field.
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively.
- Familiarity with CRM systems and basic tech tools.
- Ability to work flexible hours, including nights and weekends, to accommodate different time zones.
- Customer-focused attitude with a passion for helping others.
**Experience**:
- customer service, sales, or a related field: 2 years (required)
**Language**:
- English (required)
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