Tx 2nd Line Support Tech Sr. Specialist
5 months ago
**Key Accountabilities & Decision Ownership**:
- Provide strong support in the TX access and BH area at all technical levels of operation.
- Ensure proper and timely handling of individual/global complaints related to Transmission area.
- Responsibility of Initiating actions to improve the quality, availability and measurement of the area.
- Provide troubleshooting, analysis & problem solution for critical situations.
- 24x7 2nd line support On Call for Transmission network emergencies reported by internal customers, to fix critical problems.
- Fine tune the Transmission nodes to achieve smooth & high-quality performance.
- Health check TX nodes To Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams.
- Secure the Transmission network elements.
- Provide Transmission’s technical support to internal & external customers & ensure their satisfaction.
- Follow-up & prepare the Transmission network planned activities to ensure fault free operation during different activity phases, coping with O&M quality standards & procedures.
- Implement preventive software correction packages on Transmission nodes to solve Transmission network problems.
- Attending On site Events if needed.
- Report Transmission network activities to management for proper follow-up.
- Participate in acceptance & testing of new Transmission nodes, systems, features & services.
- Implement hardware system expansions.
- Follow the Transmission, the Change Management teams and the Service Management processes/SLA.
- Follow the escalation & reporting procedure in due time.
- Responsible for reviewing the new technology /roadmaps /incident trends.
- Report Transmission’s network problems in time with clear information to management for proper decision making.
- Assess the need for suppliers’ support intervention & follow-up with suppliers regarding any Transmission network issues.
- Report performance against agreed plans & KPIs.
- Attend all assigned Trainings, Sessions, or workshops.
**Core Competencies, Knowledge and Experience**:
- BSc in Telecom engineering.
- Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN).
- Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent.
- Minimum 3 years of experience in relevant field.
- Good knowledge of BH nodes/Routers: HU or equivalent.
- Good understanding of MW planning basics.
- Good understanding for the GSM/3G/4G network.
- Python Programming knowledge is a plus.
- Automation & scripting Tools developing experience is a plus.
- Good Communication/Management Skills.
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