Pay Us Dollar English-speaking Customer Service

5 months ago


مصر, Egypt Callnovo Full time

**Responsibilities**:

- Provide accurate information and guidance to customers regarding product features, troubleshooting steps, and order status
- Resolve customer complaints and issues effectively, ensuring customer satisfaction
- Escalate complex technical problems to the appropriate teams and follow up until resolution
- Keep detailed and accurate records of customer interactions and transactions
- Stay up-to-date with product knowledge and trends in the ecommerce industry
- Collaborate with team members and contribute to continuous improvement efforts

**Requirements**:

- Fluent English language skills (both written and verbal)
- Proven experience in customer service and/or technical support roles
- Ability to work in the US timezone and maintain a flexible schedule if required
- Strong problem-solving skills and ability to think critically under pressure
- Excellent communication and interpersonal skills

**Benefits**:

- Comprehensive training programs and ongoing support
- Work from the comfort of your own home
- Opportunity for career growth and development

Nice to have:

- Remote work experience.
- With Call Center experience / Ecommerce experience will be highly preferred

Pay: E£20,000.00 - E£35,000.00 per month

Application Question(s):

- How proficient of your English ability?
- How many years of call center experience do you have? Do you have Ecommerce experience?
- Are you able to support US timezone and Rotate shift?
- Can you advise your internet speed in both download and upload?
- What is your current work status? When can you start work with us?



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