Ccc Group Leader

24 hours ago


مصر, Egypt NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Location: Egypt

Grade: 9

**Required Skills**:
- Bachelor’s degree.- Excellent command in spoken and written English.-
- Managed services / customer service.- Teamwork.

Job Responsibilities:
- Acting as single point of contact for NCR customers with Incident Management Services.- Monitoring team performance, “dispatching and following up” during the shift, 24*7.- Shift covering in case of shortage or outage.- Escalating customer problems both internally and externally, when required, according to defined escalation paths.- First level of escalation handling.- Communicating effectively with team members, ensuring the delivery of business information.- Ensuring that all team members comply with shift allocations and scheduled activities, enabling the achievement of MSO targets.- Supporting team members in the improvement of their skills and abilities.- Conducting side-by-side coaching in order to ensure that key business targets are being achieved by all group members.- Responsible for overall IM system implementation and management.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.



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