Country Manager Egypt

4 months ago

القاهرة, Egypt DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**Overall Role Purpose**:
The Country Manager has overall accountability for the short
- and long-term plans that ensure the long-term success and profitability of the company.

This will be achieved by building a strong functional team that has the appropriate direction and leadership to ensure that the strategic and operating plans are developed and implemented according to local regional and global strategic direction.

**Your Tasks**:
**Service**:

- To enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors.
- To ensure regional and global service standards are met or exceeded.

**Customer Relations**:

- To liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business.
- To be sensitive to emerging customer and market requirements.
- To ensure the improvement of Customer Satisfaction over time through customer service initiatives and strategies delivering best-in-class service

**Representation**:

- To create, maintain and develop a favorable DHL image with its various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.

**Business Performance & Results**:

- To ensure that the annual business plan including revenue, cash flow, profit and service levels are met and corrective action is taken to rectify any negative variance.

**Direction & Leadership**:

- Determine local Country/ Country Group short and long term strategies and market approach within overall regional context.
- To provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented.
- To contribute to regional direction, ensuring that local environmental factors are taken into consideration in the setting of regional strategies and policies.
- To regularly and actively chair the Senior Management Team.

**Group Participation**:

- To ensure close coordination of strategic activities with Solutions and Intercontinental business as well as GCS.
- To actively promote exchange of expertise and communication with other DHL and DPWN units
- To promote and participate in cross-BU activities and leverage synergies with other DPWN divisions

**Commercial**:

- To ensure the development of new business and maintenance of existing business in line with the Region’s profitability and growth targets.
- To ensure revenue yield enhancement and market share growth through the development and implementation of pricing and marketing plans.
- To ensure sales strategies and enabling tactics, drive both acquisition and retention of revenue throughout the DBU, Regular and Local Advantage revenue channels.
- To actively monitor the market, ensuring full awareness of competitors’ strategies and actions.

**Operations**:

- To ensure the provision of the fastest, most reliable and secure global door to door express transport service in the market in the most cost-effective manner.
- To ensure the planning and implementation of strategies to improve service and transit time performance whilst managing costs.
- To manage the effective implementation and use of appropriate technology in all sections of the service chain, in order to enhance service and improve productivity.

**Information Services**:

- To ensure the provision of professional and stage of the art Information Services, enabling the business to obtain competitive advantage.

**Human Resources**:

- To ensure the provision of HR advice and services that drive and reinforces DHL’s culture and business strategies.
- To ensure the provision of a supportive working environment suitable to achieving business objectives
- To implement and drive regional and local recognition and reward programs.

**Business Planning**:

- To develop annual business plans that support the agreed strategies, improve market share and service levels, as well as meeting the expected financial contribution levels to the network.
- To continually review and improve business processes to improve productivity and add value to DHL services.

**Financial Management**:

- To ensure the financial wellbeing of the company from a legal, statutory and DHL management perspective.
- To set, review, and implement capital and revenue budgets.
- To ensure that cost cont

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