Customer Support Associate
4 days ago
Als Customer Support Associate (M/F/x) bist du die erste Kontaktperson für Supportanfragen von unseren Kunden als auch Mitarbeitern. In dieser Rolle wirst du aktiv unsere Kunden via E-Mail, Chat oder telefonisch unsere Kunden unterstützen.
**Deine Aufgaben**
- Du analysierst und beantwortest all deine Kunden
- sowie Mitarbeiter Anfragen.
- Du behältst den Verlauf deiner Anfragen stets im Auge und stellst sicher, dass sie zu 100% erfüllt werden - übernimm von A bis Z Verantwortung für deine Arbeit.
- Mithilfe deines ausgezeichneten Kundenservices stellst du eine permanente Kundenzufriedenheit sicher.
- Du unterstützt aktiv bei der Verbesserung unserer internen Systeme und Knowledge System.
- Du vertrittst erfolgreich deine Kundenanliegen intern.
**Dein Profil**
- Deutsch auf Muttersprachenniveau sowie verhandlungssichere Englischkenntnisse.
- Du hast bereits Erfahrung in einer ähnlichen Rolle in einem Remote Umfeld.
- Du besitzt einen kundenorientierten Ansatz um erfolgreich Anfragen zu lösen.
- Du bezeichnest dich als motiviertes Teammitglied das gerne seine Kollegen/ Kolleginnen unterstützt.
- Du behältst permanent den Überblick über die Entwicklung deiner Kundenanfragen und arbeitest diese erfolgreich ab.
- Du arbeitest gerne in einem dynamischen Umfeld und schaffst es erfolgreich an einer Vielzahl von Themen zu arbeiten und entsprechend zu priorisieren. Bereits vorhandene Erfahrungen im Startup-Umfeld sind ein Plus.
- Du besitzt einen ruhigen Arbeitsplatz sowie eine stabile Internetverbindung.
**Deine Benefits**
- Die Chance ein komplettes Support Team erfolgreich mit aufzubauen.
- Arbeite in einem globalen und diversen Arbeitsumfeld gemeinsam mit Überfliegern in der Startup Welt.
- Arbeite für ein wettbewerbsfähiges Gehalt.
- Erhalte ein maßgeschneidertes Benefits-Paket inkl. Mobility, Wellness, Learning & Development.
- Arbeite ganz flexibel von wo du möchtest, bei uns gilt “Remote first”.
**Über WorkMotion**
WorkMotion ist ein HR-Tech-Startup aus Berlin. Wir helfen Unternehmen dabei, Mitarbeiter problemlos global einzustellen, ohne dass sie dafür legal entities im Ausland gründen müssen. Unsere Mission ist es, jedem die Möglichkeit zu bieten, von jedem Ort der Welt aus zu arbeiten. Wir bei WorkMotion glauben an "New Work". Wir sind ein hybrides Unternehmen, in dem Teile unseres Teams von unserem HQ in Berlin aus arbeiten und andere von überall auf der Welt.
WorkMotion wird von einem hervorragenden Gründerteam geführt und von einem der renommiertesten Early Stage-Investoren Europas unterstützt. Arbeiten bei WorkMotion ist mehr als nur ein Job - werde Teil unseres Teams um zu lernen, zu wachsen und einen Unterschied zu machen
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