Call Center Supervisor

1 week ago

Alexandria, Egypt FlairsTech Full time

Details

Required Experience 3 years

Department Customer Operations

Career LevelLead

Position Location Alexandria

**Skills**:
customer service

Requirements and responsibilities
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.

**Job Requirements**:

- Call center, customer service, or supervisory experience required.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
- Amadeus experience is a Must

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