Call Center Agent
5 days ago
_**#Working_from_home_vacancy**_
- **Work whenever you want**_
Leo trading Agency is hiring fluent English speakers to join immediately.
**Company Description**: LEO Trading Agency LLC is a trading agency and franchise operator that has been a partner of Vodafone since July 2012. Operating 34 Vodafone express stores across Egypt, inshore & off shore we also specialize in import/export and outsourcing Company
**Qualifications**:
- Fluency in English C1 (written and spoken) is a Must
- Previous experience in call center industry, translation, interpretation, or customer support
- Bachelor's degree in language studies or a related field, or equivalent experience
- **Alexandria **Residents are preferred
- Highly
- organized and efficient in managing tasks and prioritizing work
- Problem-solving skills and ability to work under pressure and excellent communication and interpersonal skills
- Ability to work effectively in a team-oriented environment and collaborate virtually with colleagues from diverse cultural background
**Benefits**:
- Attractive salary (Net salary+ KPIS’)
- Monthly Connectivity Allowance
- Full paid Training
- Working from home
- Social insurance (from day one)
- Medical insurance (after training)
- Undergrads with no attendance can apply
- Governorates Residents’ are welcome to apply
- No overnight shifts
- PC or laptop will be delivered to the employees’ house
**Job Responsibilities:
- **
- Support clients through phone
- Receiving inbound calls from UK and Ireland
**Training**:
- Duration: 1 Month
- Location: Online
**Working Hours:
- **
- 8 working hours + one hour break
- Rotational Shifts
- Rotational Weekend (2 Days)
Send us a voice note introducing yourself, experience and educational background:
WhatsApp only: 01501065821
**Salary**: E£200.00 - E£300.00 per month
Ability to Commute:
- Alexandria (required)
Ability to Relocate:
- Alexandria: Relocate before starting work (required)
-
Call Center Supervisor
1 week ago
Alexandria, Egypt FlairsTech Full timeDetails Required Experience 3 years Department Customer Operations Career LevelLead Position Location Alexandria **Skills**: customer service Requirements and responsibilities - Ensuring agents understand and comply with all call center objectives, performance standards, and policies. - Answering agent questions regarding best practices or difficult...
-
Real Time Analyst
1 week ago
Alexandria, Egypt PBSC Full time**Job Description**: - Dedicated advanced reporting Analyst will be required to handle all new onboarding and EWFM profile creation, changes, shift updates, headcount changes, within EWFM and Files - The Altice and Vendor “Real Time Management Analyst” is responsible for maximizing resources to ensure the right numbers of agents are in the right place...
-
Senior Associate Manager
2 weeks ago
Alexandria, Egypt Sutherland Full time**Responsibilities**: - Manage and enforce level 1 PCI compliance standardsAssist in agent goal setting practices- - Take escalated calls- - Enforce company and call center policies and procedures- - Maintain refunds, priority, dynamic partners and escalations- - Work with suppliers to negotiate reasonable outcomes for customers- - Provide feedback on...
-
Csr - Customer Service Representative
4 weeks ago
Alexandria, Egypt UX Centers Full timeFull Job Description We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project. - Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make...
-
Customer Service Manager
2 days ago
Alexandria, Egypt Nexfit Full timeAre you ready to start a new adventure pioneering together with us? We are looking for a brilliant Customer service manager We're looking for a Customer service manager to improve retention, engagement, and loyalty for our customers. This will be done by developing communication and content strategies to improve customer and prospect...