Customer Service Manager

Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are...

**Description** - Providing technical support and helping with billing queries for customers in the United States of America. **Job Requirements** - Fluency in English as you'll be dealing with US customers **"* Level upper intermediate **B2 "* - Graduates, Gap Year, Dropouts, and Undergrads " with no attendance " - Flexibility with night and overnight...

Full Job Description We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project. - Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make...

**Role Summary**: Service Sales Engineers are the link between the organization and its customers offering maintenance sales services. They develop and strengthen the relationship with customers following up on leads and opportunities that support business growth. **Location**: Alexandria, Egypt **Reporting channel**: Service Sales Manager **Primary Duties &...

Requirement: - Exp: 4 Years in Clothes & Retailing - Strong leadership and customer management abilities. - Customer service-oriented with in-depth knowledge of basic business management processes. - Excellent communication and interpersonal skills. **Benefits**: - Rewarding salaries - incentives - Social insurance **Job Types**: Full-time,...

**COMPANY DESCRIPTION** The Sales Account Manager is responsible for all Amideast sales activities for assigned projects and/or regions, discover and pursue new sales prospects, negotiating deals, and maintaining customer satisfaction with work falling into three main areas: - Support pre-sales activities by presenting detailed information about various...

We are currently recruiting for Airport Services Agent in Alexandria, Egypt. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

Sutherland is seeking an attentive and goal-oriented person to join us as an **Account Manager**. The Account Manager will manage the performance of their team from both a quality and operational standpoint while working from their remote or home office. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career...

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA,...

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA,...

Position Summary:The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely...

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Consultants in this role get...

We are looking for a well-groomed, friendly hotel front desk Manager to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a hotel front desk, you should provide...

Experience managing teams - Experience with planning, performance metrics, and process improvement At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in...

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all,...

Job Description: - Achieve growth and hit sales targets by successfully managing the sales team - Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence - Own recruiting, objectives setting, coaching and performance monitoring of sales representatives - Build and promote strong, long-lasting...

Job Details:5+ YEARS IN THE SAME POSITION in Hotels is a MUSTFor non-residents of Alexandria, we offer full-board lodging in the hotel.Medical Insurance is part of our package. Job Description:We are looking for an experienced F&B Manager who will be in charge of managing all F&B operations and offering top-notch service to guests.Take care of the...

We are looking for a dynamic competent office manager for the chairman to provide support in different functions.Duties and Tasks:Handle routine and advanced messaging that includes confidential and time-sensitive letters, memoranda, and transcribed documents.Keeps the pace of the inflow and outflow of information under a tight schedule.Follows up with...

**Responsibilities**: - Manage and enforce level 1 PCI compliance standardsAssist in agent goal setting practices- - Take escalated calls- - Enforce company and call center policies and procedures- - Maintain refunds, priority, dynamic partners and escalations- - Work with suppliers to negotiate reasonable outcomes for customers- - Provide feedback on...

Details Required Experience 3 years Department Customer Operations Career LevelLead Position Location Alexandria **Skills**: customer service Requirements and responsibilities - Ensuring agents understand and comply with all call center objectives, performance standards, and policies. - Answering agent questions regarding best practices or difficult...