Customer Care Advocate

4 months ago

محافظة الغربية, Egypt Zipline Full time

**ABOUT ZIPLINE**:
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need when you need it.

Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.

***:
**ABOUT YOU AND THE ROLE**:
This role exists on the Ghana Fulfillment Operations team. Its primary goal is to ensure that we have support for our call centre operations across Ghana.

***:
**WHAT YOU'LL DO**:

- Be the interface between Zipline and customers to deliver a Zipline-branded customer service that attracts customers to keep coming back with professionalism and a strong human touch.
- Receive incoming requests from customers and process orders on the Zipline in-house system with the right priority and information.
- Handle and resolve customer complaints effectively by following the protocols.
- Collect quantitative and qualitative feedback from customers to measure customer satisfaction and drive continuous improvement.
- Adhere to Operational SOPs and achieve operational excellence in day-to-day operations, including, but not limited to, mastering customer service tooling and equipment, opening punctuality and checklist, missed call investigation, shift handover checklists, internal documentation, and escalation processes.
- Remain to be trained to the most up-to-date SOP. Pass audit and stay certified on an annual basis.
- Lead and track the progress of customer experience projects and initiatives that are assigned to you.

**WHAT YOU'LL BRING**:

- HND or Degree in a relevant field
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Attention to detail and a high degree of accuracy.
- Ability to multitask and prioritize tasks effectively.
- Professionalism and a strong work ethic.
- Adaptability and willingness to learn.
- Experience in the use of basic IT tools

**WHAT ELSE YOU NEED TO KNOW**:

- **Please Note**:
We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline's behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

  • HR Consultant

    1 month ago

    محافظة الجيزة, Egypt اورنچ مصر Full time

    About the job HR Consultant - Technology & Customer Care **Purpose of the job** Originating and leading Human Resources practices and objectives for and Technology & Customer Care departments. Ensuring better communication and understanding to the departments needs and enhancing the perceived value of HR to all stakeholders while establishing credibility...

  • HR Consultant

    1 month ago

    محافظة الجيزة, Egypt Orange Full time

    **Purpose of the job** Originating and leading Human Resources practices and objectives for and Technology & Customer Care departments. Ensuring better communication and understanding to the departments needs and enhancing the perceived value of HR to all stakeholders while establishing credibility and trust. **Duties and responsibilities** 1. Formulate...

  • Field Patient Care Coach

    6 months ago

    محافظة القاهرة, Egypt IQVIA Full time

    **Position Overview**: **Responsibilities**: - Provides primarily face-to-face coaching meetings for patients who suffer from critical disease. (Patient meetings could be outside Cairo in different Egypt governorates). - Contacts and performs initial meetings with patients who are eligible for health coaching programs during weekly field visits. - Visits...

  • Customer Service Representative Bo

    4 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Closely work with the Director of Support on day-to-day operations - Coordinate with our international support department...

  • Sjr Interventional Spine Customer Service

    4 months ago

    محافظة دمياط, Egypt San Juan Regional Medical Center Full time

    Love what you do; Love where you live The Customer Service Representative (CSR) is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as...

  • Plant Manager

    3 months ago

    محافظة الغربية, Egypt Nexans Full time

    **Location**:Tema, GH**Function**:Industrial Operations**Employment type**:Full Time**Required experience**:Experienced - over 5 years**Reference ID**:75107Plant Manager **POSITION**: Plant Manager**QUALIFICATION**: 4 to 5 years of University Education**EXPERIENCE**: Minimum of 10 years in operational position in a plant**MAIN...

  • Bilingual Customer Service Representative

    4 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate customers when...

  • Customer Service Representative Uk

    4 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...

  • Customer Service Representative 2

    4 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...

  • Customer Service Representative Bo

    4 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...

  • English Customer Service Representative

    3 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Technical Support Representative!** Job Responsibilities: - Provide superior Technical Support by assisting clients, using the corresponding communication channel: voice - Educate customers when...

  • Bilingual Customer Service Representative

    3 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Technical Support Representative!** Job Responsibilities: - Provide superior Technical Support by assisting clients, using the corresponding communication channel: voice - Educate customers when...

  • Director of Loss Prevention

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23129769 **Job Category** Loss Prevention & Security **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages security operations on a daily basis. Areas of responsibilities include the...

  • Iceland-based Solicitor

    1 month ago

    محافظة الإسماعيلية, Egypt AirHelp Full time

    Description AirHelp is the world’s leading air passenger rights organization and we are now expanding our network of legal partners. We seek a partnership with a law firm based in Iceland to support us and create business opportunities in the field of consumer rights, travel, and aviation legislation in the local market. Please note this is a B2B...

  • Head of Development

    4 months ago

    محافظة القاهرة, Egypt Traverse Theatre Full time

    OUR TEAM The Traverse operates as a team across its multiple operations, with collaboration being key to the success of the organisation. The Head of Development will report to the **Director of External Affairs**. **Once appointed, the Head of Development will be involved in the recruitment and line management of a further development team member.** The...

  • RPADeveloper

    1 month ago

    محافظة الجيزة, Egypt Orange Full time

    **Purpose of the job** Development, implementation, and maintaining Robotic Process Automations with the use of the RPA technology platform to support the Digital Efficiency agenda of Orange Egypt digital transformation strategy. **Duties and responsibilities** - Development and participate in implementation of RPA systems to achieve time saving, cost...

  • RPADeveloper

    1 month ago

    محافظة الجيزة, Egypt اورنچ مصر Full time

    About the job RPA Developer **Purpose of the job** Development, implementation, and maintaining Robotic Process Automations with the use of the RPA technology platform to support the Digital Efficiency agenda of Orange Egypt digital transformation strategy. **Duties and responsibilities** - Development and participate in implementation of RPA systems to...

  • Volunteer Shop Assistant

    4 months ago

    محافظة الإسماعيلية, Egypt Webrecruit North America Full time

    Volunteer Shop Assistant Volunteer to help Sue Ryder be there when it matters As a Volunteer Shop Assistant in our Newark Sue Ryder charity shop, you will be one of the store’s friendly faces who will help us to provide the best customer experience whilst playing an important role in raising funds for our charity work. The Role - Volunteer Shop...

  • Shop Volunteer

    4 months ago

    محافظة الإسماعيلية, Egypt Webrecruit North America Full time

    Shop Volunteer Volunteer to help Sue Ryder be there when it matters As a Shop Volunteer in our Cheltenham Sue Ryder charity shop, you will be one of the store’s friendly faces who will help us to provide the best customer experience whilst playing an important role in raising funds for our charity work. The Role - Shop Volunteer - Donations and Gift Aid...

  • Sunday Volunteer

    4 months ago

    محافظة الإسماعيلية, Egypt Webrecruit North America Full time

    Sunday Volunteer Volunteer to help Sue Ryder be there when it matters As a Sunday Volunteer in our Littlemoor Sue Ryder charity shop, you will be one of the store’s friendly faces who will help us to provide the best customer experience whilst playing an important role in raising funds for our charity work. The Role - Sunday Volunteer - Donations and...