Digital Retail Product Sr Specialist

4 months ago


الجيزة, Egypt Vodafone Full time

**Role Purpose**:
Crafting an exceptional customer experience across all touchpoints, from mobile apps to physical stores

**Role Profile**:

- Design and oversee the implementation of a unified customer experience across all channels (website, app, social media, physical stores)
- Understanding how customers interact with the brand across different touchpoints is crucial. This product owner will map customer journeys to identify pain points and opportunities for personalization.
- the integration of digital tools and technologies that enhance the customer experience across all channels.
- Understanding key metrics and KPIs (like conversion rates, bounce rates, customer acquisition cost) used in e-commerce is crucial for measuring the success of the digital experience.

**Core Competencies and Qualificatios**:
Core competencies, knowledge, and experience
- Customer Empathy
- Digital Literacy: A strong foundation in digital technologies and how they impact the retail landscape is crucial.
- Cross-Functional Collaboration

Must have technical / professional qualifications:

- Bachelor’s degree in business administration, Marketing, or a related field (preferred).
- Minimum 3-5 years of experience as a product owner

**Not a perfect fit?**:
**What's in it for you**:
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

**Who we are**:
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

Together we can.



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