Sr. Supervisor, Digital Channels

About the job Sr. Supervisor, Digital QoS & CEM **Purpose of the job** **Duties and responsibilities** - Implementing and managing APM tools to monitor digital channels performance. - Analyzing performance metrics to identify performance issues and trends. - Identifying root causes of performance issues and work with development and operations teams to...

**Purpose of the job** **Duties and responsibilities** **1. Monitoring and Analysis**: - Implement and manage APM tools to monitor digital channels performance. - Analyze performance metrics to identify performance issues and trends. **2. Performance Optimization**: - Identify root causes of performance issues and work with development and operations...

**Role Purpose**: The Digital Marketing Sr specialist is mainly responsible of enriching Vodafone’s Digital Channels’ (Ana Vodafone Application/Website) experience and ensuring that the digital channels are becoming a part of our customers’ daily lives emphasizing on Vodafone Egypt being a leader in Digital Market. **Job Profile**: - Responsible for...

About the job Sr. Supervisor, Genesys/ IVR **Purpose of the job** Leading the development and operation process involves overseeing the entire lifecycle of a project, from initial design and development to deployment and ongoing maintenance, ensuring the project meets its objectives and delivers value. **Duties and responsibilities** - Development which...

**Purpose of the job** **Duties and responsibilities** - Implementing and managing APM tools to monitor digital channels performance. - Analyzing performance metrics to identify performance issues and trends. - Identifying root causes of performance issues and work with development and operations teams to implement fixes. - Proposing and implementing...

**Company Description** Purple is a Digital Marketing company with knowledge of the Egyptian and Swiss markets, committed to providing its clients with the best quality services in digital marketing and advertising. At Purple, we are in continuous search of new ways, trends, and technologies to help our clients with their digital and social media...

About the job Sr. Supervisor, Integration & Provisioning Support **Purpose of the job** Middleware Support Supervisor to lead our middleware support team. This role is critical for enhancing our platform, resolving operational issues, and providing exceptional support to both the team and internal stakeholders. **Duties and responsibilities** -...

About the job Decision Support Sr. Supervisor **Purpose of the Job**: At Orange Egypt, we are looking for a proactive and analytical Decision Support Senior Supervisor to play a key role in driving financial excellence. In this role, you will be responsible for analyzing various technology cost elements, identifying opportunities to optimize the cost...

About the job Sr. Supervisor, Budgeting & Analysis **Purpose of the job** Assuming full responsibility of the balance sheet and cash flows of the company starting from budget preparation ending with analyzing monthly results, identifying key variances and flagging operational risks that impacts cash flows targets. **Duties and responsibilities** 1. Build...

**Role Purpose**: Crafting an exceptional customer experience across all touchpoints, from mobile apps to physical stores **Role Profile**: - Design and oversee the implementation of a unified customer experience across all channels (website, app, social media, physical stores) - Understanding how customers interact with the brand across different...

About the job Sr. Supervisor, CVM **Purpose of the job** Manage targeted data (mobile internet AND MBB) stimulation programs for the personal prepaid, control and post-paid base that up-lift data ARPU, increase penetration of data services within the base and convert more customers into data users. The position requires a results-oriented person with...

**Role Purpose**: DAM Sr. Sales Executive is responsible for ensuring that SME/SOHO Account management channel is meeting customer excellence standards while creating a visible step change versus our competition to gain market share. **Job Profile**: - Managing a group of accounts to work on achieving Net adds, Voice points, solution and accounts targets -...

About the job Sr. Supervisor, Charging **Purpose of the job** **Duties and responsibilities** - Assessing technically the projects requested by different teams to make sure they meet the KPI and performance requirements. - Contributing in setting the new solutions. - Developing the new CRs on IN and supporting nodes - Auditing the system logs and behavior...

About the job Sr. Supervisor, Quality of Service Systems Development **Purpose of the Job** Developing CEM Solution (Customer Experience Management) and implementing to maintain and enhance the overall E2E customer experience & satisfaction for all business domains. Developing and maintaining all network quality tools and any needed enhancements, and...

About the job Sr. Supervisor, Marketing - Gated Communities (Smart Cities) **Purpose of the job** To engage and partner with customers at different levels to drive growth in Orange Smart Cities domain by creating value & bringing state of the art solutions to our customers. Also, establish smart cities concept across gated communities management &...

About the job Sr. Supervisor, Converged Transport Tools Operations **Purpose of the job** Handle all SW related issues and tools including SW development, integation and automation for all transport tools Leading the development and implementation of the best practice processes followed by the Converged Transport department. Ensure automation and...

About the job Sr. Supervisor, Projects **Purpose of the job** Conducting full business requirements analysis for projects and overall project management for the Consumer business unit projects throughout the full project life cycle : initiation, planning, monitoring & controlling, execution and closure to ensure the project completion within planned scope,...

About the job Sr. Supervisor, Communications & TV Media **Purpose of the job** Launching fully integrated advertising campaigns into the market by using the right communication mix and ensuring the consistency across all communication mediums to be able to meet the desired objectives and fulfilling the intended goals. Playing the Maestro role across all...

About the job Sr. supervisor, Converged Core SDM Ops & Support **Purpose of the job** - Handling SDM operation activities, implementing relevant WOs and develop needed SPML scripts **Duties and responsibilities** - Perform daily operations and preventative maintenance to ensure maximum service availability. - Troubleshoot and handle SDM core network...

About the job Supervisor, Business Development (Mobile Money) **Purpose of the job** Lead the digital payments plan & activities across all digital channels in cooperation with internal and external stakeholders **Duties and responsibilities** - Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities to...