Senior Operational Manager
3 weeks ago
**votre rôle**:
- Accountable to achieve and exceed the agreed set of operational KPIs individually and collectively.
- Manage the day-to-day activities of the Managed Applications Team and Application Specialists.
- Ensure performance tracking and visibility to local management, and to the function lead on a regular basis, including a review of the team members' performance.
- Ensure the team skills is under continuous development, by understanding/anticipating the customer demands and responding with the appropriate training and development plans.
- Ensure productive utilization of the team resources by encouraging and participating in efficiency and automation initiatives.
- Working closely with OCB management teams, Engineering, CSMs, SDMs, Incident Managers, Process Owners, operational teams inside/outside OCB; and the support functions
- Ensuring fluid interlocks are in place between the Service Desk team and the rest of the organization.
Ensure customer satisfaction is continuously achieved and maintained.
- Ensure the highest quality level is delivered to our customers during the incident and change lifecycle.
- Own or contribute to the service improvement plans internally or externally; on the customer context or the process level.
- Work closely with the service delivery and operational teams to ensure team readiness from the build to the run.
- Ensure a high level of autonomy for the team members in managing the customer context Review and maintain a strong and resilient team structure
**votre profil**:
- BSc degree in Engineering or equivalent.
- ITIL foundation or intermediate certified or equivalent.
- Strong customer focus.
- Strong and agile team player.
- Strong reporting and tracking experience.
- Ability to balance between business and people requirements.
- French is huge plus for this role
- Proven Experience with big international customers in such domains. Proven successful experience in team management.
**le plus de l'offre**:
**contrat**:
CDI
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