![Flairs Tech](https://media.trabajo.org/img/noimg.jpg)
English - Technical Support Specialist (Only Fluent
3 weeks ago
**Key Responsibilities**:
- Support clients with their use of our product - answering questions and resolving problems relating to functionality, features, and configuration, etc.
- Provide expertise on the best use and practices of the software and environment.
- Act as a trusted advisor to all facets of customer engagement.
- Manage calls, both technically and politically between different customer business units (LOB, networking teams, server teams, security teams, etc.)
- Provide excellent customer service to our clients. Understanding client queries quickly and providing concise, clear written and verbal instructions to reach a positive outcome on their issue.
- Maintain relationships with key contacts at customers' sites.
- Proactively assign and respond to support requests in a timely and efficient manner - ensuring excellent customer service standards are always maintained.
- Own and manage cases through their entire life cycle, ensuring case administration is completed in-line with departmental policy.
- Pro-actively develop/maintain an in-depth understanding of our platforms including core functionality, new features, and general updates.
- Pro-actively develop/maintain an in-depth understanding of key product specific diagnostic tools/systems.
- Maintain relationships with key departments.
**Requirements**:
Knowledge/understanding of MS Windows Server on premise/Azure, Active Directory)
Understanding of Web Technologies (IIS, HTML, XML etc.)
General Knowledge of Search Technologies (SharePoint, Elastic, Azure)
Networking
**Desired Skills (but not required)**:
Document Management Systems
MS SQL
General knowledge of Security protocols (TLS, Encryption at Rest, Digital Certificates)
General knowledge of Disaster Recovery/High availability/Load Balancing
Availability 24 hours for Urgent issues
Available to work in Eastern European time zone (EET)
Pay: E£18.91 - E£22.78 per hour
Expected hours: 40 per week
Application Question(s):
- What is your English Level?
1- B1 (Good) 2- HB1 (Very Good) 3-B1+ (Excellent) 4- B2 (Fluent) 5- C1 (Native)
- What is your Expected Salary?
- Are you Flexible with working US Shifts (from 3PM to 12AM/ from 4PM to 1AM)?
**Experience**:
- Technical Support: 1 year (preferred)
- HTML and CSS: 1 year (preferred)
- Windows Server: 1 year (preferred)
- Networks: 1 year (preferred)
-
Technical Support
1 week ago
مصر, Egypt Teleperformance Full timeImmediate hiring for fluent English speakers, start your paid training on the Monday 22nd of November 2021 Teleperformance Egypt is looking for Technical Support Specialist to troubleshoot and Fix the USA Security systems issues Job Title: - Technical Support Specialist **Requirements**: - University Graduates ( Computer science preferably) - Gap year...
-
English Call Center
2 weeks ago
مصر, Egypt Sutherland Egypt Full timeLooking for a "real" career path and a growth opportunity? Sutherland (Cairo) is hiring technical support representatives with the highest salaries in the market. **New waves** **Undergrads, gap year, and dropouts are welcome to apply** - Very attractive salary - 3,6 & 12 Months bonus - Medical and social insurance - 9 working hours including 1-hour...
-
Fluent English Speakers
3 weeks ago
مصر, Egypt Teleperformance Full time**Teleperformance is hiring fluent English speakers** **Benefits**: - **Salary 8500 net - Medical and Social insurance - Join the very first waves, and have a high chance of getting promoted after 6 months to senior positions - Transportation 24/7 all over Cairo - Door-to-door transportation for girls starting at 11 PM - 1k overnight allowance - Fixed days...
-
Technical Support Specialist
2 weeks ago
مصر, Egypt Teleperformance Egypt Full timeTeleperformance is #Hiring a customer support specialist for one of baggiest companies in the world, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their Phone Devices Technical issues, and solve their problems. Requirement: - Fluency in English is a must. - Grads...
-
Fluent English Customer Service Agent
4 weeks ago
مصر, Egypt Teleperformance Full time_**Teleperformance Egypt is hiring Travel Customer Support Agents, and Technical Support Agents,**_ - **Fluent or Native English Speakers are needed for immediate hiring,**_ - **B2/ C1 (English Profile)**_ - **Get the Highest Net Salary in the Market,**_ - _**Salary 8.5k EGP NET free tax and fees.**_ - _**Work from site ( Cairo, 5th settlement)**_ -...
-
L2 Technical Support
2 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 2 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Sql server Linux Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - L2 Technical support Specialist - Handle escalations and complex issues - HW and SW troubleshooting **Job** **Desired...
-
Technical Support Representative
4 weeks ago
مصر, Egypt Sutherland Egypt Full timeSutherland (Cairo site) is hiring customer service representatives in Cairo for an English Call Center Vacancy - Attractive salary package - Fully Paid training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided 24/7 - Bonus and incentive plan above an...
-
English Call Center
3 weeks ago
مصر, Egypt Sutherland Egypt Full time**-Fluent English Speakers Only** **Job Title**: Customer Support **Company Name**: Sutherland **Location**: [Cairo, Egypt] **Job Type**: Full-Time - _ As a Customer Service Representative at Sutherland, you will be the face and voice of our company, providing exceptional service to our valued customers. You will handle a wide range of customer...
-
Technical Software Support Engineer
2 weeks ago
مصر, Egypt IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Technical Support Specialist Psg
3 weeks ago
مصر, Egypt Interact Technology Solutions Full time*Diagnose PCs, Notebooks and Workstation Hardware or Software faults for Interact Computer Stores customers. *Installing and configuring computer spare parts *Ability to detect the defective computer spare parts and replace it. *Support Interact Computer Stores customers either onsite, over the phone, remotely or as outsourcing staff. Job...
-
Technical Support Specialist
2 weeks ago
مصر, Egypt NCR Atleos Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Summary The technical support Specialist...
-
Technical Support Customer Service
2 weeks ago
مصر, Egypt guide academy Full timeSUTHERLAND is now hiring TECHNICAL SUPPORT agents for a big offshore account *FLUENT ENG Speakers* *Salary 8500 Net Salary ( KPIS Granted fir 3 months) *Location 5Th settlement Transportation provided (Back Trip only) *Social and Medical insurance *Quarter Profit share Up to 5K Requirements: *B2 English Speaker *Technical Background is a MUST *Grad, Gap...
-
English Customer Support
2 weeks ago
مصر, Egypt Sutherland Egypt Full time**Job Title**: - Technical Customer Support - Retention Specialist **Responsibilities**: - Responsible for the technical support & inquiries of USA customers **Qualifications**: - No experience needed - Excellent phone etiquette and excellent verbal, written, and interpersonal skills - Fluent English speakers [ Very Good To Excellent ] - Flexible with...
-
Technical Support Specialist
3 weeks ago
مصر, Egypt Teleperformance Full timeTeleperformance is #Hiring a customer support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their Broadbands inquiries, and solve their problems with Elite Customer B2b and B2C Requirement: - Fluency in English is a must. - Grads...
-
Fluent English Customer Service Representative
4 weeks ago
مصر, Egypt Sutherland Egypt Full timeSutherland Cairo is finally here and we are currently hiring fluent English speakers for a Customer Service vacancy (Technical Support - Reservation Specialists) **Responsibilities**: - Communicate with customers via phone (inbound calls) - Provide knowledgeable answers to the customers' inquiries **Qualifications**: - Fluency in English (your English...
-
Technical Support Specialist
3 weeks ago
مصر, Egypt citpeak Full time**citPEAK is hiring a “Technical Support Specialist “to an international company having many branches in most of the European countries, work location from Nasr City, Cairo** - Interface function between customer success / sales and development / product development - Analysis of errors - Documentation of product features - Reporting of bugs and...
-
Technical Support
3 weeks ago
مصر, Egypt Teleperformance Full timeTeleperformance **( Cairo )** is hiring for a **Night Shift Vacancy** - _ - Receiving calls from customers for any technical issue - **Job Requirements**:_ - **GRADS ONLY**: - Fluent English speakers - Max age 45 - **Benefits**_ - Fixed Night Shift (5PM : 2AM) - Net Salary 10.4k ( KPI'S UP TO 160 EURO, 10% Salary raise after 6 month ) - Transportation,...
-
English Customer Support
3 weeks ago
مصر, Egypt Sutherland Egypt Full time**Job title**: 1) Technical Customer Support 2) Retention Specialist **Responsibilities**: ☆Responsible for the technical support & inquiries of USA customers **Qualifications**: ☆No experience needed ☆Excellent phone etiquette and excellent verbal, written, and interpersonal skills ☆Fluent English speakers [ Very Good To Excellent...
-
English Customer Support Specialist
3 weeks ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as Customer Service Specialist. Zero experience needed! If you are a graduate, dropout or an undergrad with no commitments, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 11.5k including...
-
English Customer Support
4 weeks ago
مصر, Egypt Sutherland Egypt Full time**Job title**: 1) Technical Customer Support 2) Retention Specialist **Responsibilities**: ☆Responsible for the technical support & inquiries of USA customers **Qualifications**: ☆No experience needed ☆Excellent phone etiquette and excellent verbal, written, and interpersonal skills ☆Fluent English speakers [ Very Good To Excellent...