Guest Service Agent

The chief responsibility of a Guest Relations Agent is to ensure that every guest has a comfortable, pleasant stay and has access to the services that the hotel provides. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. They also resolve issues to...

**Additional Information** **Job Number**25019233 **Job Category**Reservations **Location**Sheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

**Job Purpose**: As Export / Import ONECare Service Agent is responsible for providing frontline responses to queries from our clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. **Scope of the Role**: - **Provide efficient solutions and initiate proper alternate options for resolving the...

**Reservation Agent / Ticketing Agent** We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. **Reservation Agent Responsibilities**: - Assisting and...

**Reservation Agent / Ticketing Agent** We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. **Reservation Agent Responsibilities**: - Assisting and...

**Job Description** Reports To**: Director of Rooms **Supervises**: Front Desk Agents, Bell/Valet, Night Audit **General Purpose**: The Front Office Manager is committed to guest service excellence and passionate about promoting the Rixos Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The...

**Job Description** What you will be doing**: - Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. - Keep Mis-en-place ready for VIP arrival (Reg.cards, room keys, welcome drink) - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time - Resolve...

Prequalification specialist **Requirements**: 01. Bachelor’s degree in Engineering. 02. From 2 to 3 years of experience as a Prequalification Specialist Engineer. 03. Strong knowledge of prequalification processes and procedures. 04. Proficiency in conducting technical assessments, reviewing portal requirements. 05. Proficiency in registration as...

We are looking for a well-groomed, friendly Receptionist be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. **_ English proficiency is a must. _** **Receptionist Responsibilities**: -...

**Job Description** Job Purpose** This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes. **Primary Responsibilities** **Reservations Responsibilities** - Supervise Reservations Agent(s). Ensure department standards and...

**Job Number** 24156743 **Job Category** Food and Beverage & Culinary **Location** Sheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask...

Title: Front Desk Supervisor Reports To: Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk and valet functions are completed accurately...

Call Center Agent. We are looking for English speaking multilingual customer service agents to join Anker Innovations. You will be confident in handling customer queries and ideally have strong call center experience prior. Required: 1. Native or bilingual Arabic and English speaker. 2. At least one year experience in Customer service position. The...

Communicating with worldwide counter parties, customers, internal departments in day-to-day operation. - Arranging delivery orders on cash & LPO basis and segregating D/O handover shipments and customs clearance shipments. - Checking documents to make sure documents are in order as per the customs requirements, monitor and coordinate with in house customs...

As the Wine Sommelier at RIXOS, you will be responsible for curating and managing our wine collection, providing expert wine recommendations, and delivering an exceptional wine experience for our guests. You will work closely with our culinary team to create perfect wine pairings and contribute to a refined and sophisticated dining environment. **Key...

Shift Leader - Front Office A Shift Leader supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. **What will I be doing?** As Shift Leader, you will supervise Reception operations to ensure...

**Additional Information** **Job Number**25022958 **Job Category**Food and Beverage & Culinary **Location**Sheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask...

We are looking for a well-groomed, friendly hotel front desk Manager to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a hotel front desk, you should provide...

Evaluating suppliers by considering price, quality, availability and other criteria - Interviewing vendors and visiting suppliers’ facilities to learn about products, services, and pricing - Negotiating contracts with vendors and suppliers to obtain the best deals on behalf of the company - Verifying purchases by comparing them to a master list and...

**Job Description** Concierge Operation** - Assist guests with all inquiries, both hotel and non-hotel related - Attend shift briefings to ensure hotel activities and operational requirements are known - Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions...