Reservation Manager

2 months ago

الإسكندرية, Egypt AccorHotel Full time

**Job Description** Job Purpose**

This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.

**Primary Responsibilities**

**Reservations Responsibilities**
- Supervise Reservations Agent(s). Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
- Ensure information in any channel provided to guests is accurate and individualized
- Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
- Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
- Assist in preparing daily, weekly and monthly reports
- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
- Ensure smooth shift changes with proper pass-on to the next shift
- Report any equipment failures/problems & repair requests to Maintenance Department
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
- Coordinate and communicate with all other departments to ensure a smooth operation

**Team Management**
- Interview, select and recruit direct reports when necessary
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Prepare detailed induction programs for new employees
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

**Other Responsibilities**
- Be aware of the hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and training as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management

  • Personal Assistant to General Manager

    3 months ago

    الإسكندرية, Egypt AccorHotel Full time

    What you will be doing: - Schedule and arrange all appointments for the General Manager. - Prioritize all telephone calls and in-person external and internal visitors. - Arrange all VIP reservation requests and associated amenities from the executive office and associated follow-ups/traces etc Meet and Greet if required. - Compose correspondence for the...

  • Front Office Manager

    4 months ago

    الإسكندرية, Egypt Paradise Inn Group Full time

    We are looking for a well-groomed, friendly hotel front desk Manager to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a hotel front desk, you should provide...

  • Front Office Manager

    3 months ago

    الإسكندرية, Egypt AccorHotel Full time

    **Job Description** Reports To**: Director of Rooms **Supervises**: Front Desk Agents, Bell/Valet, Night Audit **General Purpose**: The Front Office Manager is committed to guest service excellence and passionate about promoting the Rixos Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The...

  • Front Desk Supervisor

    1 month ago

    الإسكندرية, Egypt AccorHotel Full time

    Title: Front Desk Supervisor Reports To: Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk and valet functions are completed accurately...

  • Receptionist

    1 week ago

    الإسكندرية, Egypt Paradise Inn Group Full time

    We are looking for a well-groomed, friendly Receptionist be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. **_ English proficiency is a must. _** **Receptionist Responsibilities**: -...

  • Assistant Director of Food and Beverage

    3 months ago

    الإسكندرية, Egypt AccorHotel Full time

    Rixos Montazah Hotel Assistant Food and Beverage Director manages the food and beverage operations to maintain high standards of food and beverage quality, service; and marketing to maximize profits through outstanding customer services. This role coordinates/ manages various division projects/duties, software management, marketing, hotel communication,...

  • Income Auditor

    2 weeks ago

    الإسكندرية, Egypt Hilton Full time

    Income Auditor. **What will I be doing?** Income Audit, you will be responsible for performing the following tasks to the highest standards: - Audit the daily revenue figures, supporting reports and vouchers as well as audit the daily General Cashier’s Report. - Ensure that Daily and Monthly Revenue and Settlement Reconciliation is prepared on a timely...

  • Customer Service and Sales Officer

    4 months ago

    الإسكندرية, Egypt British Council Full time

    Customer Service and Sales Officer **Date**:22 Aug 2024 **Location**: Alexandria, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...

  • Customer Service and Sales Officer

    2 months ago

    الإسكندرية, Egypt British Council Full time

    Customer Service and Sales Officer **Date**:24 Oct 2024 **Location**: Alexandria, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...

  • Administrative Assistant

    4 months ago

    الإسكندرية, Egypt SOSi Full time

    **Overview** **_ ** This position is contingent upon contract award **_** SOSi is currently seeking an Administrative Assistant to join our team supporting detention/correctional or residential healthcare operations project for our government customer in Alexandria, LA. **Essential Job Duties** - Inputs a variety of materials in the form of memoranda,...