Key Account Coordinator-textile Engineer
6 months ago
Company Description
We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
**Job Description**:
The Key Accounts Coordinator performs a variety of account management /coordination activities in accordance with SGS procedures and processes and accreditation requirements to ensure all customer contracts are administered to meet customers' needs and expectations and deliver the highest level of customer satisfaction.
**Job Functions**
**Responsibilities**
- Monthly related reports in coordination with all sectors and functions
- Coordinate with all sectors with regard to applicable KPIs
- Issue the monthly consolidated report related to CRS functions
- Manage with all sectors / divisions for volume of clients’ orders / revenue / claims /. etc.
- Follow up the sectors action for clients who stopped / reduced their volume of work.
- Coordinate with sectors the outstanding status
- Follow up clients' contacts of sectors (visits, calls, etc.)
- Carry out customer satisfaction surveys at planned intervals as per applicable procedures
**Qualifications**:
**Education and Experience**
- Alexandria residents
- Textile Engineer
- Very Good English
- Computer skills should be excellent.
**Knowledge, Skills and Abilities**
- Written and verbal communication in English (required)
- Ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and / or the general public; that demonstrates sensitivity and diplomacy. (required)
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Ability to exercise discretion and independent judgment when necessary.
- Demonstrates excellent verbal and written communication skills including grammar and composition.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
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