Business Talk Global Technical Lead

**Votre rôle**: The Cloud Technical & Ops Lead is in charge of the technical integrity and performance of the cloud platform during the Build & RUN phase with the following responsibilities: **Responsibilities**: - Act as level 1 escalation and engage crises management process if needed on that level. - Work with management on team training plan. -...

**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**The Firm**: Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services...

**Dsquares** is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions. With our tech-savvy team and a passion for innovation, we're not...

**Votre rôle**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...

**Votre rôle**: - Provide a professional first technical point of contact for the customer - Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. - Provide updates as needed to the customer in order to meet performance objectives. - Ensure cases are allocated to the most appropriate ‘next...

**Votre rôle**: **Job purpose** The CTIO department is in charge of decision-making information systems, serving Orange Business different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains. In this context, the **ServiceNow development Cairo Team** is a...

**Votre rôle**: To provide support through the Service Excellence Process to GDO Customers: 1- Processing Customers calls/inquiries. 2- Incident Management. 3- Change Management. 4- Ensuring a professional and consistent delivery of quality services to our customers. 5- Will act as a professional first point of contact for the customer. 6- Accurately log...

**Votre rôle**: At the crossroads of the key issues for the success of the cloud (security and reliability), the Business Security Officer is involved in a wide variety of activities, for which the qualities of analysis and flexibility are essential. - Carry out expert assessment and consultancy work (risk analysis, pentesting, vulnerability audits,...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**Votre rôle**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...

**Votre rôle**: - Provide the required professional technical support within customer operations and support the internal operational entities (level, level2,.. ect) toward faults resolution, changes validation and implementation. - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from...

**Votre rôle**: - Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution- - Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers- - Serve as the primary point of...

Introduction As a Test Specialist at IBM, your analytical and technical skills will directly impact the quality of the software we create. Come work in an agile environment where you will help each iteration reach the next level. Whether the testing is manual, automated, or cognitive, you hold a key role in releasing the best deliverables to IBM’ers and...

**Votre rôle**: You will be primarily responsible for designing, developing and managing the Business Talk product, in collaboration with other product managers. The strategic objective is to accompany our customers in their cloud transformation. You will contribute to rolling-out local voice services in additional geographies faster, and integrating our...

**votre rôle**: - Soutien à froid et à chaud - Assurer un accompagnement et un soutien de proximité auprès des équipes opérationnelles et contribuer au traitement des cas complexes en coordonnant éventuellement différents interlocuteurs sur l’ensemble du parcours client - Détecter les difficultés ou dysfonctionnements récurrents, en les...

**Role Purpose** **Key Responsibilities**: - Project Leadership: - Lead the technical planning, development, and implementation of Drupal projects. - Collaborate with project managers, business analysts, and other stakeholders to define project scope, requirements, and timelines. - Provide technical guidance and mentorship to the development...

**Votre rôle**: - Working effectively with peers and leaders across the company and manages multiple functions/BUs/countries to ensure the selection process results in quality hires. Meeting regularly with leaders to understand growth plans and recommend effective and tailored recruiting strategies. - Uses data and metrics, and an understanding of the...

**Votre rôle**: The head of API Acceleration team will be interacting very closely with the global portfolio lead and the local country manager to insure the alignment of the global strategy and the local business. He / She will -also be working closely with different entities inside and outside the organization, including (but not limited to): marketing,...