Lead DevOps Engineer

4 months ago


القاهرة, Egypt Orange Business Full time

**Votre rôle**:
The Cloud Technical & Ops Lead is in charge of the technical integrity and performance of the cloud platform during the Build & RUN phase with the following responsibilities:
**Responsibilities**:

- Act as level 1 escalation and engage crises management process if needed on that level.
- Work with management on team training plan.
- Accountable for technical integrity of the platform throughout the RUN lifecycle.
- Provides complex troubleshooting for major incidents and crisis
- Manages regular performance management reviews
- Coordinate technical audits involving internal and external contributors
- Manages Release deployment and upgrades for Infrastructure components
- Provides solution-specific technical knowledge to the support teams
- Makes technical decisions for platform organic growth based on Capacity Reports
- Develop and maintain technical best practices rules and guidelines for cloud provisioning to guarantee platform consistency and scalability
- Support with TDA and Engineering for design evolution and new projects extensions
- Support the pre-sales and project functions for platform extensions
- Member of key technical governance meetings related to the solution
- Work with management on service acceptance.
- Work on preparing Rosters for the team and handle changes through the month.
- Follow up on the team KPIs analysis and communicate to the team members ways to improve it.
- Provide technical assistance to the customer service management organization for the creation of the Root Cause analysis (RCA).
- Lead communication in complex situations with internal and external stakeholders.
- Undertake any other reasonable task assigned by management.

**Votre profil**:
Proven working experience in public cloud platforms (Azure, AWS,..)

Proven working experience in installing, configuring and troubleshooting Windows, UNIX/Linux based environments.

Solid virtualization experience, preferably in Vmware

Excellent Command of English Language

French Language is a plus

Excellent interpersonal & communication skills

Good time management, and organizational skills

Customer Oriented Attitude

Ability to work under pressure.

Proactive and self-motivated

Good analytical and problem-solving skill

Team Spirit

Ability to work on out of business hours, based on customer requests

**Le plus de l'offre**:
Educational background:

- Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
- SoftSkill/Business Courses & Certification (Process Management, time management,

Negotiation/communication skills...) are recommended.

Professional Experience:

- At least 8 years of professional experience.
- At least 6 years of IT/Cloud support technical experience.
- At least 1 year of Project and/or Process management experience.

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI


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