Sr. Supervisor, Mobile Voice Qos
1 week ago
**Purpose of the job**
- Assessing the network performance through regular Voice and Data benchmarking campaigns in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition.
- Providing adequate reports to identify & analyze network performance in different areas and ensure resolution of network problems impacting customers efficiently & pro-actively.
**Duties and responsibilities**
1**.** Design periodic QoS Dashboards that are aligned with department objectives in maintaining service level agreement.
3. Responsible for data mining activities in the GSM/UMTS/LTE data/voice interfaces and protocol messages such as IuCS/IuPS, MAP,BICC, SIP, S1, SGs, EPC ,Gn/Gi.
4. Detect issues that impact customer experience.
5. Supporting commercial teams with intelligence and analytics to target differently customer segments
6. Optimize and reduce OPEX costs by different QoS suppliers and in-house solutions development.
7. Design dashboards that will reflect customer experience using Orange network by evaluating and weighing the different touch points between the customer, network and building QoE indices to reflect those touch points performance.
8. Interface with all the stakeholders of the CEM project from different departments to define objectives and deliverables for each phase of CEM implementation.
9. Correlate between different CEM touch points to highlight revenue leakage, churn probability, new revenue streams, or fraud and abuse cases.
10. Handling of QoS cases or network incident troubleshooting.
**Job specification**
**Education**
University degree, Faculty of engineering, Communications.
**Experience**
1. Minimum 5 years of experience, 3 of which in telecommunications field
2. Strong experience in signaling call flows and core network interfaces.
3. Background in an analytical position preferable mobile network analysis and quality assurance
4. Proven Experience in advanced analytics on big data systems and BI tools
5. Knowledge of probing and CEM systems
**Skills and abilities**
1. Very good English both written & spoken.
2. Excellent computer skills.
3. Exceptional interpersonal skills in terms of communications motivating others, due to the sensitive and diverse nature of work as QoS.
4. Innovative self-developing mindset.
5. Excellent business sense.
6. Excellent presentation skills.
**Contract**:
Regular
-
Sr. Supervisor, Mobile Voice Qos
3 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Mobile Voice QoS & CEM **Purpose of the job** - Assessing the network performance through regular Voice and Data benchmarking campaigns in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition. - Providing adequate reports to identify & analyze...
-
Sr. Supervisor, Mobile Voice Qos
2 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Mobile Voice QoS & CEM **Purpose of the Job** Providing, supporting and analyzing quality of service and customer experience management domains covered by the QoS team. **Duties and Responsibilities** 1. Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc 2. Responsible...
-
Sr. Supervisor, Vas
2 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, VAS & IN QoS **Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers,...
-
Sr. Supervisor, Data Network Qos
3 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Data Network QoS **purpose of the job** Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the Data Network, End to End, across/from the Data Network perspective. **Duties and responsibilities** - Data Network E2E Quality of Service Health Check Reporting. -...
-
Sr. Supervisor, Converged Core Ip Data Network
2 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Converged Core IP Data Network Engineering **Purpose of the Job**: **Planning, deploying and maintaining converged IP/MPLS backbone interconnecting Orange Fixed and Mobile sites and carrying various Core, Voice, Mobile & Fixed Data services; as well as fulfilling OEG internal customers business needs by delivering****...
-
Sr. Supervisor, Vas
2 weeks ago
مصر, Egypt Orange Full time**Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers, licenses, service performance.) - Following-up the...
-
Supervisor, Converged Core Roaming
7 hours ago
مصر, Egypt اورنچ مصر Full timeAbout the job Supervisor, Converged Core Roaming & Interconnect Ops & Support **Purpose of the job** - Handling the inbound & outbound roaming agreements, implementing the international and interconnect WOs and handling the customer compliant regarding roaming & interconnects complaints **Duties and responsibilities** - Revise and monitor 24/7 infobip KPIs...
-
Sr. Mobile Developer
23 hours ago
مصر, Egypt Dsquares Full timeDsquares as one of the leading loyalty and rewards solutions' provider in MEA, working with many well-known clients such as Vodafone, Visa, Mastercard, Coca Cola, P&G, Exxon Mobil, Uber and many others is looking for a **Sr. Mobile Developer **to join our tech team who'll be working on mobile platforms, translating code to apps, adding and optimizing...
-
Lead, Mobile Qos
23 hours ago
مصر, Egypt Orange Egypt Full time**Purpose of the Job** QoS & CEM Systems Software Engineer, responsible for the development and implementation of the CEM (Customer Experience Management) system architecture. Maximize the rate at which data from probes, logs, agents and other sources is ingested and aggregated with exceptional cost-efficiency. Allows real-time analytics and visualizations...
-
Voice Core Sr. Solution Architect vois
7 hours ago
مصر, Egypt Vodafone Full time**Role purpose**: to design predominantly Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role includes leading and managing virtual technology teams during the design and implementation of the new services and solutions,...
-
Sr. Supervisor, Employee Relations
23 hours ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Employee Relations **Purpose of the job** Implementing and enforcing company policies and standards of conduct to ensure a challenging, consistent, fair, firm, healthy, ethical, and productive work environment. **Duties and Responsibilities** Ensure that the company's core values are being upheld internally and promoted...
-
Voice / Ip Core Network Implementation Expert
2 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: About the role Provide right on-time, first time configurations of different voice services on multiple platforms to establish/develop voice network for Orange Business Services customers. **Responsibilities**: - Configure Oracle ACME SBC for customer SIP trunks. - Configure Ribbon PSX/eSBC for customer access. - Implementation of...
-
Sr. Supervisor, Business Development
23 hours ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Business Development **Purpose of the job** Lead the digital payments plan & activities across all digital channels in cooperation with internal and external stakeholders **Duties and responsibilities** - Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities to meet the...
-
Voice Core Senior Engineer
3 weeks ago
مصر, Egypt Vodafone Full time**Description**: Role purpose: To Implement Voice Core CS and IMS network services and solutions through Understanding the HLDs/LLDs and liaising with different business domains to capture business requirements and customer’s needs, the role include Influencing virtual technology teams during the design and implementation of the new services and solutions,...
-
Voice Core Solution Architect
2 weeks ago
مصر, Egypt Vodafone Full time**Role Purpose**: design predominantly Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role includes leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading...
-
Voice Core Senior Test Engineer vois
3 weeks ago
مصر, Egypt Vodafone Full time**Role Purpose**: To Implement Voice Core CS and IMS network services and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include automating the Voice Core Tests using a specialized tool and requires a since of SW Engineering **Key Accountabilities and Decision Ownership**: -...
-
Supervisor, Qos
23 hours ago
مصر, Egypt اورنچ مصر Full timeAbout the job Supervisor, QoS & CEM Infrastructure & PM **Purpose of the job** Ensure availability and smooth operation and administration of the visibility layer equipment (Gigamon). In addition to coping with network expansions, in addition to the Network Performance Management **Duties and responsibilities** - **Gigamon System Operation**: - _ Ensure...
-
Sme Solutions Sr. Supervisor
3 weeks ago
مصر, Egypt Vodafone Full time**Description**: As a Sr. Supervisor for SME solution Team you will be responsible for increasing Vodafone Solution market Share. **Job Responsibility**: - Maintain proper and consistent cross operation within all channels. - Ensure bullet proof operational processes to guarantee success of business model. - Ongoing coaching and monitoring of performance...
-
Voice Core Solution Architect vois
3 weeks ago
مصر, Egypt Vodafone Full time**Description**: Role purpose: to design Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading...
-
Voice Core Solution Architect vois
2 weeks ago
مصر, Egypt Vodafone Full time**Role Purpose**: To design Voice Core network services (CS, IMS. Fixed voice,etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...