Resident Manager

7 months ago

مصر, Egypt Marriott International, Inc Full time

**Job Number** 23129282

**Job Category** Rooms & Guest Services Operations

**Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office,, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major.
- 3 years experience in senior executive role, guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area is mandatory.
- 600+ rooms hotel operations experience is a must.

**CORE WORK ACTIVITIES**

**Managing Property Operations**
- Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
- Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
- Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
- Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviewing reports and financial statements to determine Rooms operations performance against budget.
- Communicating a clear and consistent message regarding departmental goals to produce desired results.

**Leading Operations Teams**
- Ensuring employees are treated fairly and equitably.
- Celebrating successes and publicly recognizes the contributions of team members.
- Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Making and executes the necessary decisions to keep property moving forward toward achievement of goals.

**Managing Relationships with Property Stakeholders**
- Attending owners meetings and provides meaning or context to the rooms operational and financial results.
- Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.

**Managing Profitability**
- Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
- Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
- Focusing on maintaining profit margins without compromising guest or employee satisfaction.
- Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.

**Managing the Guest Experience**
- Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
- Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
- Ensuring core elements of the service strategy are in place to produce the desired results.
- Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
- Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any prote

  • Eg - Residence Manager (Eo)

    7 months ago

    مصر, Egypt Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 The **British Embassy** in **Cairo** is looking to recruit a **Residence Manager**,** **job grade Executive Officer (EO). The Residence Manager will be responsible for ensuring that events are planned for appropriately and the resources required to deliver are in place, or procured in accordance with UK...

  • General Manager

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23201453 **Job Category** Property Leadership **Location** JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **ABOUT THE BRAND** At Marriott International Luxury Residences,...

  • Assistant Director of Residences

    7 months ago

    مصر, Egypt Talent Pal Full time

    Four Seasons can offer what many hospitality professionals dream of - a chance to define a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As...

  • Director of Engineering

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24032587 **Job Category** Engineering & Facilities **Location** JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **ABOUT THE BRAND** At Marriott International Luxury...

  • Housing Manager

    7 months ago

    مصر, Egypt AccorHotel Full time

    Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...

  • House Manager

    7 months ago

    مصر, Egypt Solution for Healthcare and Medical Services Full time

    **House Manager (She)** **House Manager is required for VIP family in Qatar state** **Purpose**: - The House Supervisor is responsible for overseeing the efficient and seamless operation of a high-profile individual or family's residence. This role requires exceptional organizational skills, attention to detail, discretion, and the ability to manage a...

  • Optics Resident Engineer

    5 days ago

    مصر, Egypt NOKIA Full time

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...

  • Resident Manager-c

    3 days ago

    مصر, Egypt Marriott International, Inc Full time

    **หมายเลขงาน** 23001610 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt ดูบนแผนที่ **ตารางการทำงาน**...

  • Hotel Cleanliness Expert St.regis Residence

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24035856 **Job Category** Housekeeping & Laundry **Location** The St. Regis Residences Cairo, Corniche el Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we...

  • Resident Manager-aa

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **رقم الوظيفة** 23129282 **التصنيفات** Rooms & Guest Services Operations **الموقع** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى...

  • Resident Manager-aa

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Nº do Cargo** 23129282 **Categoria de emprego** Rooms & Guest Services Operations **Local** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma empresa que oferece...

  • Officer-loss Prevention

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24084619 **Job Category** Loss Prevention & Security **Location** The St. Regis Residences Cairo, Corniche el Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit...

  • Resident Manager-c(Local)

    3 days ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22194691 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business...

  • Disco Manager

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23129253 **Job Category** Food and Beverage & Culinary **Location** Sheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that guest needs...

  • Key Account Manager

    3 days ago

    مصر, Egypt HYRA Recruitment Services Full time

    We are hiring for a Coffee Brewer & Distributor Company a **Key Account Manager** **Requirements**: - Sales background in FMCG/ Hotels & Hospitality - 3 to 5 years experience in corporate, hotels and restaurants - **Must Have a Car**: - Cairo Resident - Good English - **Males Only** **Salary**: E£10,000.00 - E£13,000.00 per month

  • Officer-loss Prevention St.regis Residence

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24033955 **Job Category** Loss Prevention & Security **Location** The St. Regis Residences Cairo, Corniche el Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit...

  • General Manager

    6 days ago

    مصر, Egypt Paradise Inn Group for Hotels and Resorts Full time

    **Hotel General Manager (Rooms division Background)** We are seeking to Hire Hotel Manager who is responsible for administering hotel services and accommodation facilities, managing employees planning, marketing, Leading and controlling. - ** Salary 15000L.E to 25000 L.E + Monthly Bonus**: - ** We Provide Accommodation Full Board in the Hotel for...

  • Recruitment Manager

    3 days ago

    مصر, Egypt Merge Recruitment Agency Full time

    A leading Recruitment Agency is hiring the following position: Recruitment Manager - Develop and implement recruitment strategies and procedures. - Supervising the recruiting team and following up its performance. - Keeping track of recruiting metrics (e.g. time-to-fill and cost-per-hire). wafaa. **Job Category**: **Human Resources**: Job...

  • Senior Sales Manager

    6 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Senior Sales Manager **Job Description**: The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through...

  • Associate Sales Manager

    6 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Sales Manager **Job Description**: The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through...