Assistant Director of Residences

5 months ago

مصر, Egypt Talent Pal Full time

Four Seasons can offer what many hospitality professionals dream of - a chance to define a life-long career with global potential and a real sense of pride in work well done.

In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.

Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.

We are currently looking for **Assistant Director of Rooms & Residences**

**Function**:

- Attend and participate in all Operations meetings and events.
- Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
- Meet on a regular basis with all managers, supervisor, and non-management employees.
- Develop profit improvement ideas, policies and procedures and implement them with approval of the Director of Residences.
- Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
- Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.
- Ability to participate in the preparation of a comprehensive annual operating profit plan, for all departments in the residential operation with addendum plans for maintenance, repair, sanitation energy conservation and uniform replacement.
- Capable of preparing a capital expenditure plan/reserve study plan.
- Ability to prepare quarterly staffing development succession plan and salary administration plan.
- Coordinate and manage the day-to-day operations of the residences.
- Ensure all Four Seasons residence Policies and Procedures are followed.
- Conduct weekly Operations meetings to discuss operational challenges, opportunities and to improve or maintain an excellent communication flow.
- Monitor and review the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
- Monitor all standards in the residences to ensure they are in place and enforced.
- Initiate all purchase requests and orders to ensure adherence to purchasing procedures.
- Develop and install a system of standards of performance, whereby each individual may objectively appraise their own management performance.
- Implement performance planning and review all management personnel, according to established performance standards and mutually agreed upon results to budgeted plans.
- Set forth clear guidelines and ensure that these are adhered to throughout all residential operations.
- Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and to prepare for vacancy and/or transfer requirements.
- Set forth minimum acceptable standards of quality, operation and service as a benchmark point for self-measurement.
- Supervise all key management personnel in carrying out their operating responsibilities and tasks, coordinating efforts and establishing priorities where necessary.
- Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.
- Control expenses based on budget.
- Ensure the facility is well maintained with respect to Housekeeping and Engineering.
- Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees and Recycling and Board of Operations meetings.
- Oversee preventive maintenance programs.
- Ensure all Four Seasons Residential Policies and Procedures are developed and implemented.
- Assures that financial goals of the residential entity are being met.
- Coordinate and supervise day-to-day residential rental unit’s maintenance routine operations and tasks, ensuring the quality and standards meet the requirements of the Owners’ expectations. Liaise with Front of house team to secure availability of access to required residences to allow service maintenance to be performed.
- Assist engineering management with planning and implementing

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