Change Management Tech Sr. Specialist
4 weeks ago
**Key Accountabilities & Decision Ownership**:
**Leading of processes connected to change management**
- Review the RFC Fields
- Assess changes Impact/risk
- Communicate with the technology stakeholders that may be impacted
- Discuss Daily Changes in Daily CAB (Change advisory Board)
- Authorize The Approved RFC
- Define and Measure success metrics and monitor change progress
**Technical Background**
- Strong Knowledge and Mobile Network Technologies to assess the RFC
- Strong IT background.
- Strong Technical knowledge in Services domains
- Hands on experience ITIL framework
- Hands in experience in SW Products development and Agile Methodologies
**Stakeholder Management**
- Strong Communication to stockholder
- Conflict resolution.
- Consult and Coach Project teams regarding CM Process
- Coordinate efforts with Other Specialist
**Communication / Feedback**
- Running daily and Weekly CAB
- Follow up on the previous day changes that implemented successfully
- Follow-up to respond to the RFC requesters
- Communicate to the CC with the changes that will impact the customers or changes that will impact CC daily operations to get Their approval
**Core Competencies, Knowledge, and Experience**:
**Technical / Professional Expertise**
- Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
- Basic Understanding of 2G-3G-4G telecom networks, network elements and telecom services.
- ITIL Foundation Certificate
- IT Knowledge
- Agile PM knowledge
- Communication skills
- Leadership skills
- Strong decision making
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