Sr. Customer Success Manager

2 weeks ago


مصر, Egypt FlairsTech Full time

Cairo
- 6+ years Experience
- Business Operations & Support Services Department

**About the job**:
**Requirements and responsibilities**

**Job Description**:

- Develops Healthy Customer Relationship.
- Acts as a Customer Advocate and point of contact.
- Upsell services and products with the brand image
- Review customer complaints and concerns and seek to improve the customer experience.
- Achieve a financial target based on customer retention and products and services upselling.
- Drive Customer Success outcomes by driving adoption and increasing active usage.
- Conduct periodic touch points to measure customer satisfaction and product deployment levels.
- Proactively review customer consumption VS purchase to help customers optimize their investment.
- Drive Customer Success outcomes by driving adoption and increasing active usage.
- Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
- Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
- Work with customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
- Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
- Partner with internal Account team on cross-sell, up-sell and renewal opportunities
- Collaborate with peers to share best practices on Adoption, Enablement & Change Management
- Share customer success stories & related ROI

**Requirements**:

- Demonstrated ability to negotiate 100K+ contracts and close deals.
- Exceptional communication and interpersonal skills.
- Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.
- Strong organizational skills Able to multitask, prioritize without dropping “glass” (important) balls.
- IT/Software Knowledge: Forward-thinking with knowledge of the IT/software universe.
- Financial Acumen: Proven track record of meeting financial targets.
- Proficient with CRM tools like Dynamics or SalesForce and Microsoft Office Suite as a must.
- Excel proficient - able to demonstrate formulas and calculations and excellent math competency.
- 3-5 years experience as a Sr level CSM with large Enterprise size accounts ideally supporting a Martech product.
- Able to speak confidently with C-level associates as well as technical personnel.
- Fluent in English, verbal and written, additional languages will be a plus.



  • مصر, Egypt Canonical - Jobs Full time

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...


  • مصر, Egypt London Stock Exchange Group Full time

    A Customer Success Manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...


  • مصر, Egypt LSEG (London Stock Exchange Group) Full time

    A Customer Success Manager (CSM) connects our clients to LSEG’ s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...


  • مصر, Egypt Pipeline Gurus Full time

    Pipeline Gurus, a leading Sales-as-a-Service provider in the Information Technology and Services industry, is seeking a highly motivated and experienced Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our clients to ensure their success in using...


  • مصر, Egypt Zeal Full time

    **About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a...


  • مصر, Egypt VMware Full time

    **Customer Success Manager** **The Elevator Pitch: Why will you enjoy this new opportunity?** The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology...


  • مصر, Egypt Maven Staffing Full time

    The Technical Support will primarily focus on data entry tasks, managing client information, and ensuring seamless onboarding experiences. Strong time management, interpersonal skills, and a background in IT and Customer Service are essential. Familiarity with SaaS environments is preferred, with bonus points for experience with GHL CRM (Go High...


  • مصر, Egypt Concentrix Full time

    Job Title: Customer Success Specialist **Job Description**: **Responsibilities**: - Use contact search and productivity tools to verify contact information is accurate - Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment - Develop an effective level of product knowledge to speak intelligently to...


  • مصر, Egypt Shell Full time

    **The Role**: **Job Purpose**: This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...


  • مصر, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** As a part of the Global Support (GS) Team, your work as a Support Services Manager (SSM) will help advocate for an excellent customer support experience at VMware. The role provides you a unique opportunity to interact daily with top tier and most strategic customer organizations in technology,...


  • مصر, Egypt Oracle Full time

    Principal Customer Success Services Engineer - Infrastructure (Egypt) - CSS-23000585 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Principal Customer Success Services Engineer - Infrastructure (Egypt)**: - CSS** **Who is Customer Success Services (CSS)?** Customer Success...


  • مصر, Egypt Pipeline Gurus Full time

    **Responsibilities**: - Provide technical support to clients throughout the implementation process. - Troubleshoot and resolve issues related to the implementation and integration process. - Work cross-functionally with Sales, Product, and Support teams to ensure clients' needs are met. - Establish and maintain relationships with clients to ensure customer...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Manager, Data Analytics & CVM **Purpose of the job** As a data analytics Sr. Manager you will be responsible for leading and managing a team of analysts and BI experts to drive actionable insights, reporting, and data-driven strategies to enhance customer experience and optimize business performance. This role requires a blend of...


  • مصر, Egypt NielsenIQ Full time

    NielsenIQ Customer Success Team is a modern service team transforming the way we serve our clients with top-notch tools. We are the team that partners with clients to fuse data, science, and the talents of our people to provide actionable insights to the clients and in markets we serve. We are the key link between NIQ and clients. Our service and delivery is...

  • Oracle Consulting

    2 days ago


    مصر, Egypt Oracle Full time

    Oracle Consulting - Sr Principal Cloud FIN Consultant-230003FW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Role Description & Responsibilities**: - Responsible in all phases of the Implementation cycle, to include Requirements Gathering & Analysis, System Design &...

  • Oracle Consulting

    15 hours ago


    مصر, Egypt Oracle Full time

    Oracle Consulting - Sr Principal Cloud FIN Consultant-2300043Z **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Role Description & Responsibilities**: - Responsible in all phases of the Implementation cycle, to include Requirements Gathering & Analysis, System Design &...

  • Network Sr. Manager

    1 week ago


    مصر, Egypt PepsiCo Full time

    **Overview** - Sr. Manager - Network is part of the IT Operations team within the PepsiCo CTO Organization at Cairo and reports to the Director-Network. - PepsiCo has a multivendor hybrid outsourced model for its Infrastructure IT operations. The PepsiCo IT Operations team works with various businesses, in-house IT teams, IT partners, and OEMs to maintain...

  • Network Sr. Manager

    7 days ago


    مصر, Egypt PepsiCo Full time

    **Overview**: Sr. Manager - Network is part of the IT Operations team within the PepsiCo CTO Organization at Cairo and reports to the Director-Network. PepsiCo has a multivendor hybrid outsourced model for its Infrastructure IT operations. The PepsiCo IT Operations team works with various businesses, in-house IT teams, IT partners, and OEMs to maintain...

  • Financial Advisor

    15 hours ago


    مصر, Egypt Good Life Insurance Brokers Full time

    Achieve sales targets & help customers take decisions to close sales. - Effectively generate sales leads & expand customers’ database. - Create reports as needed. - Solid experience in direct sales is required for SR Level. - Very good command of English Language & Excellent communication, negotiation, presentation skills. - Valid Driving License and car...