Store Operations Manager
5 months ago
BTECH is Egypt's #1 omnichannel retailer and customer-financing provider for consumer electronics and home appliances, is seeking a talented, innovated, highly skilled "Store Operations Manager" to join it's growing team.
The Store Operations Manager will work closely with the store teams to ensure that the store operates efficiently and effectively, Plan and direct the day-to-day operations of the store. Develop tactics to improve customer service, drive store sales, increase profitability, execute marketing programs, Maintain high store standards and conditions and foster a positive environment.
Working at BTECH offers a unique opportunity to join a dynamic, customer-centric organization that values innovation and personal growth, join our team of pioneers and make your mark on the future.
**Responsibilities**:
- Achieve store P&L, driving performance to sales and profitability targets across stores with overall product mix.
- Actively lead store team by being accessible, present and involved in the day to day sales operations and employee experience.
- Ensure that traffic maximizes conversion within the frame of the retail stores plan.
- Follow up store practices execution meets BTECH standards with the customer experience tool.
- Build brand awareness and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Maintain merchandising standards and replenishment levels to ensure an allocation that secures product availability.
- Maintain an overview of the competitor landscape, potential risks, threats and opportunities, report to head of regions and take actions accordingly.
- Partner closely with the Merchandising and marketing teams to ensure that store have the correct product assortment and product availability to achieve sales goals.
- Develop actions to strengthen the relationship with existing customers and reach out for new customers and strengthen awareness of BTECH brand
- Support execution of market activation by coordinating with marketing teams to staff and support various activation tactics within the store market
**Requirements**:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 8 years of experience in a retail management position, with a proven track record of success in managing multi-store operations.
- Extensive knowledge of retail operations, including staffing, inventory management, sales and marketing, and customer service.
- Strong leadership skills, with the ability to motivate and inspire teams to achieve high levels of performance.
- Excellent organizational and analytical skills, with the ability to interpret data and make sound business decisions.
- Exceptional communication skills, with the ability to communicate effectively with customers, vendors, and colleagues at all levels.
- V.good to excellent English level both ( written & spoken )
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