Senior Project Manager

2 days ago

مصر, Egypt Red Hat Software Full time

About the job:
The Red Hat Consulting team is looking for a Telco Project Manager to join us in Egypt. In this role, you will focus on increasing customer success with Red Hat’s products as they are used to support the delivery of virtualized or containerized network services. You will be a key member of a diverse cross-functional team accountable for ensuring support and service excellence and a trusted advisor to your customer. You will need excellent coordination skills as well as the ability to lead cross-functional teams by influence across consulting, engineering, and support to ensure that you bring projects to completion on time and within budget. You will also need the ability to translate customer requirements into scoped and deliverable work activities. You should be an experienced project management professional with a full understanding of industry standard project management practices with proven ability to interact with customer’s senior managers and executives. You will work on problems of diverse scope, evaluate identifiable factors, and demonstrate good judgment in selecting methods and techniques for obtaining solutions. You'll also need excellent communication skills and the ability to support multiple teams and geographies for Red Hat's fast-growing Telecommunications Practice.

What you will do:

- Take ownership and accountability for all project related activities
- Maximize customer loyalty and satisfaction with key customer stakeholders by increasing value in support and service delivery
- Implement industry leading practices (e.g., ITIL, PMI, SAFe) around support and service delivery
- Become a trusted advisor and develop a communication strategy to support ongoing and regular contact with onsite customer and across multiple project teams
- Provide delivery escalation management, serving as an escalation point of contact for issues beyond project team authority; resolve conflicts involving project priorities, resources, or contractual issues with customers
- Work with customers in various stages in the journey from waterfall to agile and play an instrumental role in the organization's transformation, act as a change agent, and show excellent leadership skills with a positive and collaborative attitude
- Coordinate cross-functional team meetings in a highly matrixed organization (support, finance, sales, resource management, etc.) with a best practice approach
- Serve as a point of contact between the customer and all Red Hat and Red Hat Ecosystem Partner teams involved with the customer
- Coordinate with the support and services teams to manage staffing requirements and other resource management activities
- Monitor and facilitate scrum ceremonies, including backlog grooming, daily scrum, sprint planning, sprint reviews, and retrospectives
- Measure and report on customer and team metrics, including sprint backlog, burn-down charts (capacity, load, velocity), and release planning

What you will bring:

- Extensive experience serving as a customer point of contact in consulting, professional services, program management, or a similar position
- Experience managing highly strategic and complex projects and interacting with business and technology associates at all levels, including the executive level
- Solid understanding of software development life cycle models as well as knowledge of agile and traditional project management principles and practices and the ability to combine them together in the right proportions to fit a project and business environment
- Ability to manage multiple, highly-complex projects in parallel, while providing frequent financial, risk, and business opportunities
- Knowledge of specific industry project management and technical delivery methodologies from PMI, systems or software development, product development, agile
- Excellent customer service, relationship management, and facilitation skills
- Demonstrated ability to motivate project teams and individual contributors and mediate conflicts
- Experience using various project management and agile tools
- Great written and verbal communication skills in English and Arabic
- Ability to persuade peers, supervisors, and subordinates across the business to achieve business outcomes
- Prior telecommunications experience is a plus

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