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Customer Delivery Senior Project Manager vois

4 months ago

مصر, Egypt Vodafone Full time

**Role Purpose**:
The Customer Senior Project Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level
The Customer Senior Project Manager will have day to day accountability on project team leading Enterprise customer delivery with around a total of 50 million Euros TCV annually

**Key accountabilities and decision ownership**:

- _Vision, Planning and Control_
- Communicates the High Level Vision for the project/ programme and the customers “desired” future state. Designs the delivery capability to deliver the programme
- Creates a detailed project/programme plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path.
- Create cost estimated for the business
- _ Organisation & Leadership_
- Clarifies the skills requirements of a project/program and builds a team capable of managing them.
- Manages the team in the successful delivery of the programme/project.
- _Quality Assurance and Reporting_
- _Risk, Issue and Change Management_
- _ Financial Management - Benefits, Commercial, Partner & 3rd Party Management_

**Core competencies, knowledge and experience**:

- _ More than 5 years relevant experience in end to end managing for major complex projects delivery in ICT field_
- _ Leadership and Stakeholder Engagement_
- Maintain relationships at senior levels
- Able to respond positively and convincingly to constructive challenge from the team and overseas the management of any issues with poor performance
- _ Professional and Customer Centric_
- Able to deliver confident and engaging presentations at the most senior level, drawing on a range of communications techniques to adapt to challenging situations and audiences
- Provides interface with other areas of business to ensure departmental knowledge is shared and obtained
- _Business Skill_
- _Blueprint Delivery_

**Must-have technical / professional qualifications**:

- Prince 2 Practitioner or PMP
- MSP Foundation
- Proven experience of concurrently managing multiple projects or programmes of differing size and complexity to meet business expectations and deliver results.
- Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)
- Experience in programme and project budget management
- Understanding of financial accounting including capitalisation and profit and loss
- Understanding and experience of working in a telecommunications environment

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