Operations Team Lead
1 week ago
**About Cartona**:
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.
**What we are looking for**:
We are looking for an Operations Lead who will be critical in leading a team and running the day-to-day operations of Cartona for Instalments part.
The role will report to: the Program Manager (BNPL)
**Location: Hybrid - Dokki**
**Your day, in a Nutshell, might include**:
- Supporting in the day-to-day operations to secure complete orders and team members’ achieved operations targets.
- Communicating performance results and goals to the team.
- Setting process flow for Handshake (Confirmation Process) and late payments.
- Taking responsibility for setting the required KPIs for these processes and making sure they're implemented.
- Providing daily, weekly and monthly performance report.
- Reviewing and analyzing performance trends consistently and frequently for team members.
- Collecting Product/Business requirements and cascading it down to each business unit.
- Communicating with different functions and aligning between them.
- Managing operations' team & support hiring the required capacities.
- Ensuring appropriate documentation, interpretation, and communication to leaders regarding the implementation of various compliance plans.
- Monitoring Suppliers Performance for BNPL part.
- Managing and handling the most occurred issues with the suppliers and work for a solution to not repeat the same issues again.
- Maintaining and Ensuring retailer/supplier satisfaction and good experience.
**We are looking for you if**:
- You have strong communication, problem solving, decision-making and negotiation skills.
- You have the ability to work autonomously and have high energy level to motivate a team.
- You have the ability to plan/organize work activities and influence/persuade others.
- You have strong analytical skills.
- You are results-oriented with a focus on operations & scale.
- You have excellent crisis management skills.
**You fit the bill if**:
- You have a Bachelor's degree in Business or relevant field.
- You have at least 2 years work experience as a Team Lead ( preferred in Marketplace / 3PL background).
- You have strong knowledge of Microsoft Excel.
**What’s in it for you**:
- Hybrid work model; to have the ability to work from home, beach, club and our office.
- Career Growth through our learning and development programs.
- Lots of discounts in our Entertainment, Financial Support and Wellbeing programs.
- Family Care Program
- Flexible working hours.
**What happens once you apply?**
Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.
**Get to Know more about Life at Cartona through the below links**:
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