Freelance Account Manager
4 days ago
_United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with speaker of all languages and we are currently looking for a talented Account Manager._
- Do you feel you were born to be a natural leader? Would you be happy to use your leadership talent in managing a team? Are you reliable, driven, pro-active as a personality? Do you build relationships easily? Do you do your job responsibly? If your answer is YES to all of these questions, we are looking for you_
**Tasks and responsibilities**:
- Ensure the Services are delivered to a consistently exceptional standard and as defined in the contracts
- Develop clear service strategies, objectives, and goals
- Monitor detailed KPIs to ensure the effective day to day operations of the Service
- Work quickly to resolve any Service issues and ensure continuous improvement
- Escalate problems to End Market if applicable
- Work with UCC’s customers and represent Managed Services in customer meetings as required
- Responsible for building an effective working relationship and gain the trust of the client.
- Campaign daily operations management: coordinating & assigning tasks, scheduling and monitoring attendance, supporting agents and supervisors with daily work and performance development
- Training of new colleagues and ensuring their flawless integration within the team
**You can be our valuable team member if**:
- You have at least 2-3 years experience in a Call Center/BPO environment or SCC sectror
- You speak English on a proficient level
- You want to make use of your management experience with us
- Customer service is not new to you
- You have a highly customer-oriented attitude, and ability to learn new skills that the job would require
- It is convenient for you to work as a freelancer in CET time zone with availability of at least 8 hours per day
- You have exceptional communication skills
- Effective time management and precision is important for you
- You can use MS Office
- You are positive, energetic, proactive, and super-motivated
**Work Environment Requirements**:
- Quiet workplace (tasks are delivered from the comfort of your home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Personal computer or laptop with Windows 8/10 (Mac is not supported)
- Broadband cable internet connection (Wi-fi and mobile internet are not good enough)
**Payment**:
**Interview process**:
- CV screening
- First-round of interview with HR (in English)
- Assessment test
- Second-round of interview with Managers
**Job Types**: Full-time, Permanent
**Experience**:
- Management: 1 year (required)
- Team leading: 1 year (preferred)
**Language**:
- English on a proficient level (required)
Work Remotely:
- Yes
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