Customer Care Advisor

6 days ago


Mansoura, Egypt Vodafone Full time

**Description**:
A Customer Care Advisor is the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features provided by Vodafone. They support customers by providing helpful information, answering questions, and responding to complaints. The Customer Care Advisor has good communication skills along with a good knowledge of Vodafone's latest products and offerings, price plans and associated technologies, systems and processes in order to provide an excellent customer experience.

**Job Responsibility**:

- Handles customer requests, issues or questions in a professional manner and strives to deliver a first time resolution service;
- Meets defined KPIs including NPS and sales;
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice;
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
- Uses time proactively and efficiently to deliver on service targets;
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;

**Skills**:

- Digital Advocacy- Customer Journey Knowledge- Ownership- Building Rapport- Resilience- Expert Advice- Expert Communication- Empathy- Customer Experience- Product and Service Advocacy- Service Delivery Excellence



  • Mansoura, Egypt Recruitment Direct Full time

    Description German Speaking Customer Service Advisors - Relocation to EuropeRemote anywhere in Romania6170 - 6665 RON gross per month depending on experience.Our client is recruiting German speakers for a one year contract.Operations between 7am to 7pm, 5 days **Requirements**: German, Speaking, Customer, Service, Relocate, to, Europe,...


  • Mansoura, Egypt WaslaBrowser Full time

    Wasla is the first ever emerging markets mobile web browser and desktop extension that helps users save money, pay securely, build their credit profiles and gain access to flexible and convenient financing "Buy Now Pay Later" through an End-to-End E-commerce Experience. **If you’re** looking for a new opportunity to make your mark, then this seat is for...


  • Mansoura, Egypt Sutherland Global Services Full time

    We are seeking dedicated and enthusiastic individuals to join our team as Customer Care Representatives. As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and...


  • Mansoura, Egypt NOKIA Full time

    **Sr. People Care Partner** Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive...


  • Mansoura, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • HR Advisor

    2 weeks ago


    Mansoura, Egypt Informa Markets Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Sales Manager

    6 days ago


    Mansoura, Egypt Azelis Full time

    To manage, develop and understand the needs of a growing customer base, making regular visits to these accounts and building, maintaining and managing relationships with key contacts at all levels. - Negotiating prices and volumes with customers in order to maximize returns to the business - Seek out, analyse and develop new accounts, promoting sales of the...

  • Back-office

    2 weeks ago


    Mansoura, Egypt MICO Full time

    The Job Advert for a Customer Service Advisor - Back office for English account **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. -Responding promptly to customer inquiries. - Communicating with customers through various chats and tickets. - Acknowledging and resolving customer...


  • Mansoura, Egypt Orange Egypt Full time

    **Purpose of the job** Manages data charging projects & bundled offers (new data experience, broadband, WIFI, buckets, offers, promotions, repricing, handset bundles,... etc.) end to end from Charging side, perform all activities related to project management, managing technical and business aspects of projects engagements including solution design,...


  • Mansoura, Egypt Plan International Full time

    The Organization Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected. Working together with children,...


  • Mansoura, Egypt Giza Systems EG Full time

    As a Senior Presales Engineer focusing on Oracle Fusion Applications within our partner organization, our primary responsibility is to be the technical anchor during the sales process, providing expertise, guidance, and innovative solutions tailored to meet clients' unique business challenges. You will work collaboratively with sales teams, architects, and...


  • Mansoura, Egypt MigrationIT Full time

    **Job Information**: Industry - BankingWork Experience - 10+ yearsSalary - 40000City - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Design customer architecture and solutions by working with them to assess their current and future infrastructure/business needs. - Understand complex data flows to define and execute technical...


  • Mansoura, Egypt Unifonic Full time

    Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey. **Application Support Specialist - Subject Mater Expert** - Execute...


  • Mansoura, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Server Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...


  • Mansoura, Egypt Orange Egypt Full time

    **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues. **About you**: **Education** -...


  • Mansoura, Egypt NOKIA Full time

    **Join us in creating the technology that helps the world act together** We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an...


  • Mansoura, Egypt SYNTEGON Full time

    Company Description **About Syntegon Technology** **Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided...

  • Senior Sw Validation

    2 weeks ago


    Mansoura, Egypt Ejad Full time

    Responsible for software validation activities using different simulation methodologies like MIL/SIL/HIL. - Propose automation workflow for test plans and design automated test suites. - Participate in software module & integration testing using off-the-shelf or customized test frameworks. - Participate in the development and configuration of continuous...


  • Mansoura, Egypt LXT Full time

    LXT is an emerging leader in the provision of AI training data to power intelligent technology for global organizations, including the largest technology companies in the world. We are currently seeking a Specialist in Crowdsourcing and Vendor Management, to help LXT achieve the following: - Fulfil the freelancers sourcing needs for all LXT projects -...


  • Mansoura, Egypt Vodafone Full time

    **Role Purpose**: - Network Consultant - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred). - Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA...