Retail Agent
5 months ago
About the job Retail Agent
**About the role**:
Handle customer complaints & inquiries and sell Orange products and services.
**About you**
**Education**:
- Bachelor Degree from a recognized university.
**Experience**:
- 0-1 year experience in direct shops or customer service.
**Skills***:
- English is a must.
- Very good computer skills.
- Good communications and selling skills.
- Ability to work in a team.
- Ability to work on shift basis.
**Department**:
**Orange services**
- Welcome customers to the customer center and solve their inquiries.
- Handle customer complaints and provide solutions to their problems.
- Sell Orange products and services and ensure proper collection of required documents.
- Sell value added services to customers.
- Coordinate with other departments to solve customers complaints.
- Support Customer Center team to achieve their KPIs.
- Enhance customers experience through developing and smoothing the workflow inside the Customer Center.
- Propose tools to maintain company and customer center image
- Handle customer center requests, stock and administrative work.
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