Supply Chain Customer Service Coordinator
7 months ago
**Company Profile**:
At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.
We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Tresemme, Rexona, Vaseline.
Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts.
**Responsibilities**:
- Responsible for coordination of the execution of month zero operations between Supply Planning, Factories and WH&L team with visibility on 3M supply and demand performance.
- Responsible for local business shipment plan setting and execution on monthly basis for Sudan.
- Responsible for coordinating supply phasing delivery with supply planning team and co-packing team in weekly buckets as per agreed service level signed off with our business stake holders.
- Responsible for fair share stock allocation from factory to CDC/DC on daily basis.
- Responsible for manging extra/adhock supply ask requirements in the short period Wk0-Wk13 through the Weekly Operation Meeting as part of the S&OP Cycle structure.
- Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation to the concerned management in order to improve the Supply Chain process.
- Meet short term objectives, targets and work plans of the Customer Service to be consistent with those of total Supply Chain, CD and the company.
- Keep constant communication with the, warehouse, MSO and information officer, and initiate any necessary changes to ensure smooth and efficient internal workflow which provides the excellent customer services.
- Provide meaningful and timely information for reporting and control: Sales Analysis and Performance, Stock Availability.
- Ensure the accuracy and timeliness of all agreed supply chain/customer service KPI reporting to the relevant management, also be presented in key supply chain operational meetings, e.g. S&OP(SCRM) and Supply Chain meetings with focus on S&OP.
- Participate in the Business Review or Monthly meeting with the key account customers on the customer service KPI and any project progresses.
- Responsible for SLOBs management as SC business counterpart.
**Job Main requirements & Qualifications**:
- Bachelor’s degree in engineering
- 2 to 3 Years of Experience in Supply Chain
- Microsoft Excel is a must
- Strong interpersonal skills
- Strong communications skills
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