Retention Specialist
4 hours ago
Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.
As a Retention Specialist, you will be working in a new group that is focused on selling to prospecting students using phone and chat.
**Responsibilities**:
- Managing and answering large volume of chats and calls throughout the day
- Focusing on learning about and resolving customer needs and questions about our Nanodegree Programs
- Partnering with a remote team in India and Customer Service to trouble shoot customer related issues
- Following scripts, guidelines and playbooks when handling different topics
- Sharing learnings quickly with the team - and making recommendations for improving our services to better suit customer needs
- Quickly learn our course catalog so you can answer customer issues
- Flexible in working in multiple timezones
**Qualifications**:
- Experience in working with Intercom chat and handling hundreds of messages a day.
- Strong writing and verbal skills
- Customer-facing marketing, support or customer success experience (2+ years)
- Has previous sales experience (worked on a team or sold directly) to customers
- Experience in the online education space (nice to have)
- Experience with Intercom, RingCentral, and Salesforce
- Experience in working in the flexible roster
**Learn more about Udacity's Values**
**Students First** - **Better Together** - **Entrepreneurial** - **Data Driven** - **Candid and Direct** - **Talent Obsessed**
Udacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.
Udacity's Terms of Use and Privacy Policy
-
Retention Specialist
7 months ago
مصر, Egypt Allianz Egypt Full time**Responsibilities**: - Perform personalized retention activities through the phone or physical meetings with bancassurance customers along with inbounds and outbound calls. - Act as the main point of contact for the profitable customers of the assigned portfolio. - Address the customers' concerns/ complains and provide solutions in a timely manner to...
-
Customer Support Specialist
7 months ago
مصر, Egypt Sutherland Global Services Full timeAT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while...
-
Retention Specialist
7 months ago
مصر, Egypt Sutherland Global Services Full timeIdentify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide...
-
Specialist Rider Acquisition
7 months ago
مصر, Egypt Talabat Full timeAs a rider acquisition specialist in talabat, you will have the chance to grow our freelancer's project in different business areas and understand the core strategies underlying logistics, operations, marketing, problem-solving, and analysis. You will be responsible for handling the future of our business which is our freelancers and their onboarding side....
-
Sr. Growth Marketing Specialist
3 days ago
مصر, Egypt SpacetoonGo Full time**Growth Marketing Specialist** We are seeking to hire a growth specialist who identifies and exploits growth opportunities for a company or a product. Use data-driven experiments and strategies to optimize the customer lifecycle from acquisition to retention to expansion. Also collaborate with product, marketing, sales, customer service, and other teams to...
-
Business Development Specialist
6 months ago
مصر, Egypt Daleenda Full timeDaleenda is currently seeking a highly motivated and results-oriented Business Development Specialist to join our team. As a Business Development Specialist, you will play a critical role in identifying and pursuing new business opportunities, building relationships with potential clients, and driving revenue growth for the company. You will collaborate with...
-
Digital Marketing Specialist
7 days ago
مصر, Egypt gds xerox Full timeGDS(xerox partner) is hiring a Digital Marketing specialist (Female ) with the following responsibilities: Plan and manage our social media platforms. Work with the content team to create content that leads to growth, retention and monetization. Evaluate important metrics that affect our website traffic, service quotas, and target audience. Job...
-
Customer Value Specialist
9 months ago
مصر, Egypt Vodafone Full time**Description**: The Customer Value Specialist manages tasks to deliver the base growth and retention strategy for their area, ensuring all communications are relevant and build a broad and deep relationship with our customers. Increasing customer lifetime value as a result of correctly targeted and managed communications and reducing churn through increased...
-
Organizational Development Specialist Job
2 days ago
مصر, Egypt orthohouse Full time**Organizational Development Specialist Job Description** - Analyzing business structures, procedures, processes, and the utilization of resources. - Designing and implementing a variety of developmental initiatives, action plans, programs, and training materials. - Interviewing personnel and facilitating targeted skills development initiatives. - Consulting...
-
Product Specialist Ih
7 months ago
مصر, Egypt QuidelOrtho Full time**The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
-
Senior HR Specialist
7 months ago
مصر, Egypt Big Move Agency Full timeBig Move Agency is seeking a highly skilled and experienced Senior HR Specialist to join our dynamic and growing team. As a Senior HR Specialist, play a crucial role in driving our talent acquisition, employee engagement, and HR policy development initiatives. This is an excellent opportunity for an individual who possesses exceptional HR knowledge, strong...
-
Customer Value Maximization Specialist
7 days ago
مصر, Egypt MaxAB Full timeFounded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...
-
Senior Performance Marketing Specialist
7 months ago
مصر, Egypt ArabyAds Full time**About us: - ** ArabyAds is a global technology company that empowers e-commerce marketing. It offers multiple digital advertising platforms across different touchpoints of a brand’s journey in a customer lifecycle ranging from customer acquisition, retention, and monetization. Headquartered in Dubai, ArabyAds was founded in 2013 to leverage innovation...
-
Senior CRM Specialist
7 months ago
مصر, Egypt Mrsool Full time**Responsibilities** - Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives. - Oversee the implementation, customization, and maintenance of CRM systems. - Lead and mentor a team of CRM specialists providing guidance and support in their daily activities. - Report on CRM performance and suggest tactics for...
-
Growth Marketing Specialist
3 days ago
مصر, Egypt Rabbit Full timeWe are looking for a Growth Marketing Specialist to join our Marketing team and develop a strategy for exponential business growth at launch and as we scale. The Growth Marketing Specialist will develop and execute a data-driven growth marketing strategy to drive user acquisition and activation across all paid, owned, and earned touch-points for both B2C...
-
Senior Od Specialist
2 days ago
مصر, Egypt Abou Ghaly Motors Full time**Job Information**: Number of Positions **1** *** Business Line **AGM Holding** *** Function **Human Capital** *** City **Obour** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - We are looking for a talented Senior OD Specialist to manage the diverse OD & TM programs for the whole group. This includes...
-
Digital Customer Service Specialist
9 months ago
مصر, Egypt Anasia Full time**Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...
-
Lead Refund and Booking Modification Specialist
7 months ago
مصر, Egypt Momentum Ventures Full time**About Momentum Ventures**: Headquartered in Montreal, Momentum Ventures is a holding company positioned in the travel industry. Our focus on operational excellence and teamwork, combined with grit and commitment has helped us foster a culture of continual innovation. As a member of the Momentum Ventures team, you'll have the opportunity to work with...
-
Affiliate Marketing Specialist
9 months ago
مصر, Egypt Itcan Full time**Summary of Role**: As an Affiliate Marketing Specialist, you will play a pivotal role in driving the growth of our affiliate marketing program. You will be responsible for developing, implementing, and managing effective affiliate marketing strategies to expand our online presence, increase brand visibility, and drive revenue growth and profitability. Your...
-
Supply Chain Specialist
7 months ago
مصر, Egypt Evonik Full timeThe position covers a Supply Chain Specialist role in Egypt RESPONSIBILITIES- Provide advanced product/service information- Record and process customer orders selecting the most appropriate approach based on predefined options- Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately- Make calls (by...