Deactivation Reviews Specialist
7 days ago
**About The Role**:
**What You Will Do**:
- Perform audits or investigations and make recommendations to relevant stakeholders using guidelines
- Complete data and root cause analysis and provide corrective and preventive action items
- Present findings to stakeholders at an audit level or in calibration meetings
- Identify and share trends, insights, defects, and areas of improvements to share with stakeholders
- Participate in quality discussions to share best practices with partners, agents, and stakeholders
- Follow procedures and process paths to complete key tasks
**Basic Qualifications**:
- At least 6 months of experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting or regulated area
- Experience with Google Suite
**Preferred Qualifications**:
- Excellent written and verbal communication skills
- Fluency in English (B2+)
- Previous experience in Safety/Risk
- Excellent interpersonal skills, integrity, and follow-through on tasks
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
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