Configuration Engineer
1 week ago
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**Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others.**Our Hiring Process**:
**3. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
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- ____________________________________________________
**Envision Employment Solutions **is currently on the look for
**Configuration Engineers **for one of our partners, a multinational telecommunication company.
**Job Summary**:
we are looking for people who share our vision: to enrich life through communication. Providing professional operations & maintenance support to Telecom Operators through daily interaction with support groups.
**Responsibilities**:
- Responsibilities includes providing L2 support for the CRM issues assigned or escalated by the MS Operations team
- Should be aware of different modules in BSS CRM and have experience in solving issues
- Perform CRM routine tasks and changes required in the respective modules as per the rectifications and incidents restoration plan
- Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment
- Routine work includes activation, deactivation, suspend, resume service, sim and MSISDN inventory management, blacklist number, suspected MSISDN, new number creation etc.
- Handling CRM services that includes Batch, API, SOAP
- Handle UAT with customer in Testbed and Production for new features delivered on site
- Comply to SLAs with provided solutions
- Repetitive work on daily, weekly and Monthly basis includes activation, deactivation, retention, offer attachment, double data offer attach and detach
- Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs
- Provide support for the alarms generated in monitoring tools
- On time generation of MIS reports and adhoc basis
- Timely interactions with the teams working on the issues to avoid any delays impacting SLA
- Technically support for resolving major incident. Perform Root Cause Analysis for repeating issues and escalate to provide permanent fix
- Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer
- Log detailed information for the problems solved and updates in the ticketing tool and into the shift register.
- Provide regular updates on high priority problems in timescales agreed with the business
- Conducts reviews on Problem and Known Errors that have been identified and action taken to verify that all steps were completed and the objective of the process was achieved
- Review and assessment technical solution of major change and Evaluate impact of change from a solutions point of view
- Design technical solution ,i.e. capacity monitoring, system maintenance solution to improve operation effectiveness and efficiency;
- Provide work wise periodic status report to BO lead / PM (weekly, monthly)
- Available to work on urgent situations and on call basis during emergency (including holidays)
- Validating and maintaining the Known Error Database (KEDB) for Billing (not limited to charging, provisioning/ configuration and mediation Components)
- Update and maintain data used for reporting on technical and service capabilities
- Provide training to new members / system users and re-training to existing users on new functionalities
- Quick leaner of the required technical knowledge and team player
**Requirements**:
- Bachelor Degree in Computer Science (IT) / Computer Science/ or related fields.
- 5 to 8 years experiences in same field.
- Good knowledge on CRM, Oracle, PLSQL, Linux
- Good ITIL Knowledge
- Strong analytical and problem solving skills
- Excellent Troubleshooting skills.
**KPI**:
- Scheduled work success rate
- Service request fulfillment rate
- % Incident Resolution Meet within Target
- % Problem Resolution Meet within Target
- % Changes done successfully without any issues
- Number of valuable knowledge contributed for KEDB
- Number of security and other compliance
- Customer Satisfaction
**Perks and Benefits**:
- Monthly net salary + bonus based on performance
- Transportation
- Mobile allowance
- Social insurance and Individual Medical Insurance (AXA)
**Envision Employment Solutions is proud to be
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