Vendor Performance Manager

4 months ago


القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

Bulgaria (Sofia) - Egypt (Cairo)- Information Technology- Hybrid- Experienced Professionals**Department**:Technology Strategy & Operations, Digital & Technology Platform Services**Location**: Bulgaria, Sofia or Egypt, Cairo**Contract**:Permanent

**YOUR KEY RESPONSIBILITIES**:

- Provides holistic insights into Digital & Technology vendor performance and spends to establish and implement a streamlined vendor management framework and support regularly on cost and value optimization process
- Supports and collaborates with DTPS Finance, resources managing operational vendor interactions, and solution portfolio management to align operational management with strategic intent
- Support in vendor onboarding process
- Owns and maintains vendor segmentation, scorecards and dashboards
- Owns and maintains contractual vendor governance and associated reporting
- Monitors contracts and their Service Level Agreements (SLAs), with key emphasis on cost effectiveness and time to resolve requests (incidents, provisioning, etc.). Ensures operational SLAs norms and breaks are reviewed internally and with the vendor, seeking improvements, cost returns, resolving disagreements, managing issues, etc. and providing metrics that may lead to contract changes
- Manages and monitors vendor risk, ensuring third-party products, IT vendors and service providers do not result in business disruption or financial and reputational damage
- Ensures delivery problems are escalated as necessary to affect mínimal impact
- Organize and chair strategic vendor governance routines (monthly and/or quarterly): manage periodic reviews, share metrics, define action plans and monitors actions.
- Engages key stakeholders to review operational progress
- Participates in Internal Audits and assists to respond to Internal Audit

**ARE THESE YOUR SECRET INGREDIENTS?**
- Bachelor’s degree in finance or procurement field; Master’s preferred
- 5+ years of experience in the IT Services Industry working with leading Vendors in consulting & software
- 5+ years’ experience in Vendor management (RFPs, RFQs, vendor evaluation and performance monitoring/reporting)
- Good level of knowledge in agile (SAFe) and DevOps concepts
- Strong communication and collaboration skills with internal stakeholders and vendors
- The role requires a broad technical skill set
- Understanding of Agile contract management
- Good FMCG industry solutions knowledge; Good FMCG business process awareness
- Experience in IT controls (KBIs)

**ABOUT YOUR NEW TEAM**:

- We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

**AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE**
- At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.



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