Travel Experience Counselor Ii

3 weeks ago


القاهرة, Egypt CWT Full time

Travel Experience Counselor II
- (240000HO)

**Main responsibilities**:

- Develop a thorough understanding of customers' business needs.
- Provide courteous, prompt, and efficient service to foster positive customer relationships.
- Identify any issues or risks and communicate them to the Office Supervisor to facilitate corrective actions.
- Comply with company procedures, policies, standards, and best practices.
- Arrange domestic and international travel, including air, hotel, rail, ground transportation, and other travel-related logistics.
- Optimize using the Central Reservation System (CRS) and supplier websites for airline and general information to reduce the need for calls to airline support.
- Calculate and process reissues and refunds as necessary.
- Possess a strong knowledge of Sabre; familiarity with Amadeus is a plus.
- Follow PCI compliance standards

LI-ONSITE #LI-MS1

**Qualifications**:
**Experience & education**:
**Experience**
- Bachelor’s degree.
- Proficient command of the English language at an intermediate level (reading, writing, and speaking).
- Minimum of 4 years of experience in the travel industry.
- Proficient in Microsoft Word and MS Office Outlook, with effective internet browsing skills.
- Strong interpersonal skills.

**Knowledge, skills and abilities (KSAs)**
- Cultivate a positive working relationship with team members and maintain good relations within the location as well as across other areas of the company.
- Mentor and oversee the performance of less experienced team members as directed by the Office Manager.

Primary Location

:
Cairo

Work Arrangement

:
Office - CWT

Employment type

:
Standard

Job Family

:
Travel Counselors

Scope

:
Regional

Travel

:
No

Shift

:
Day Job

Organization

:
TX_Operations_All Countries (Non-GSC)

Job Posting

:
Dec 2, 2024



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