Italy Fixed Service Provisioning Specialist
4 days ago
**Role purpose**:
Technical Voice Configurations of VOIP and 4G Backup Solutions for all Fixed Products for SME and Enterprise Customers in VF Italy.He/She will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving all orders KPI.
**Key Accountabilities and Decision Ownership**:
- Voice Service Provisioning on PBX and Routers of Italian Enterprise Fixed Customers.
- Responsible for Rollout and Migration for Fixed Voice Services for Indirect and Direct Enterprise Market
- Troubleshoot and Resolve all Problems related to the Voice Provisioning Orders to guarantee service delivery.
- Deliver all Orders within the targeted KPI
- Follow up and ensure that all handled orders are being monitoring in terms of the targeted service KPI’s: SL, AHT, received calls, and dropped calls, etc.
- Technical Escalation for the Voice Service Provisioning Orders
- Develop and maintain Technical Learning Paths for the team
- Conduct a bootcamp for new comers and responsible for new on-boarding, and Responsible for delivery any new product to
- Working on Shift Basis to cover Italian working hours from 8 AM and 8 PM Italy Time during Weekdays and Weekend
**Core Competencies, Knowledge and Experience**:
- Expert Knowledge of Fixed Network Solutions
- Expert Knowledge of Voice Provisioning and Configurations on PBX and Routers
- International Experience with Enterprise Customers (Preferred Italian Customers).
- Technical degree (preferable in Telecommunications) or higher.
- Knowledge of MS Office
- C1 in Italian (minimum) with good oral and written communication skills
**Must-have Technical/Professional Qualifications**:
- 4-6 years of experience in Fixed Network Field
- CCNA knowledge is must
- Profession in Italian and English, spoken and written (C1 is Must)
- Basic Knowledge in the Tools
- PEGASO
- OCA
**Key Performance Indicators**:
- Maintaining service level agreements.
_VOIS #Movewithus
-
Tes Italy Fixed Operations Specialist vois
7 months ago
مصر, Egypt Vodafone Full time**Role purpose**: Technical Ops expert for all Fixed Products for SME and Enterprise Customers in VF Italy. He/she will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving Ops KPI. To provide Leaders and Vodafone Italy will all the required reporting (Daily, Weekly, Monthly) **Key accountabilities and...
-
Tes Italy Incident Management Engineer
1 week ago
مصر, Egypt Vodafone Full time**Long Description**: - Key accountabilities and decision ownership: - Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers targeting (FCR) First call resolution. - Solve the Incident within the comply SLA and meet the agreed KPI. - Deal with different Internal Competence Teams, Carriers and 3rd Parties to...
-
Tes Italy Incident Management Engineer
24 hours ago
مصر, Egypt Vodafone Full time**Long Description**: Core competencies, knowledge, and experience: - 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions - Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.) - Excellent knowledge of Vodafone Italy fixed mobile and convergence products and the...
-
Tes Italy Incident Management Engineer vois
7 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...
-
Fixed Core Planning Technical Specialist
7 months ago
مصر, Egypt Vodafone Full time**Role purpose**: - Planning all configuration changes, H/W expansions, and S/W upgrades for Fixed core nodes, DPI, DNS, and CDNs following change management guidelines - Provisioning new fixed core network nodes, finalizing all acceptance requirements, and handover to operations team - Manage end to end TX capacity planning for Fixed Core including DPI,...
-
Customer Service Specialist
7 months ago
مصر, Egypt Service First CX Full time**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...
-
Integration and Provisioning Operation, Manager
2 weeks ago
مصر, Egypt Orange Egypt Full time**Purpose of the job** To Manage and oversee the support and operations management of OEG Integration and Provisioning systems. The role ensures that all systems necessary to support its operations and objectives are in place. The goal is to ensure that that all Operational KPIs, and Technical support for OEG business strategy are met to facilitate the...
-
Fixed Assets Supervisor
7 months ago
مصر, Egypt Vodafone Full time**Role purpose**:Ensures adherence to guidelines for acquisition, maintenance, retention and disposition of fixed assets and associated records. Coordinates fixed asset functions for a department or multiple large divisions. Supervises, trains and evaluates Fixed Asset Specialists. **Key accountabilities and decision ownership**: - Record and Report fixed...
-
Provisioning Analyst
7 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: - Development, building (ANT, Maven), testing & deployment of existing and new integration functionalities. - Developing integration APIs to be consumed by integration parties using provisioning system like Tertio and Tibco. - Developing Micro-Services using Spring framework and deploying it over on premises cloud (OpenShift). - Building...
-
Domain- Sdn Provisioning Engineer vois
7 months ago
مصر, Egypt Vodafone Full time**Role purpose**: **Key accountabilities**: - Technical understand and engages with Commercial and Design functions, to ensure proposed solutions are technically feasible, and can be supported. - Validation of Technical design documentation to ensure all required information is present and correct, and technical feasible. - Engaging with Design functions or...
-
Fixed Connectivity Sr. Specialist
2 weeks ago
مصر, Egypt Vodafone Full time**Role Purpose**: To be responsible on development and marketing Fixed connectivity solutions that fits Enterprise unit strategy that put Vodafone Egypt as Market leader in Fixed domain while achieving the target profits and revenues. - Responsible for delivering Segments Fixed Solutions annual revenue with 30+% growth YOY while controlling product EBITA. -...
-
Accounting Specialist
7 months ago
مصر, Egypt UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Sr Supervisor, Solutions Provisioning
1 week ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr Supervisor, Solutions Provisioning **1. Purpose of the job** Responsible for the overall technical part for Enterprise & SMEs projects during implementation phase in order to achieve team productivity targets. Responsible to deliver multiple services (as: data, internet, link2work, IPCC, VOIP...) over different medias type (as: local...
-
Customer Service Specialist, Delivery Experience
7 months ago
مصر, Egypt Souq.com for E-Commerce LLC - G32 Full timeExcellent written and verbal communications skills with an ability to interact with senior stakeholders. - Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders. - Ability to get hands dirty in the detail but can also see the bigger picture. - Ability to effectively manage multiple workstreams at the...
-
Fixed Nw Configuration
7 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: - 2nd Line Technical support for Data services and supporting relevant teams. - Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions. - Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.- Implementing all...
-
Telesales Specialist
7 months ago
مصر, Egypt Service First CX Full time**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...
-
Lead, Solutions Provisioning
2 weeks ago
مصر, Egypt Orange Egypt Full time**Purpose of the job** Configuring, installing, and delivering standard and advanced network solutions for large enterprise customers. **Duties and responsibilities** - Provide technical advice for junior engineers during the delivery of corporate customers solutions. - Responsible for projects technical management to confirm customer technical...
-
Tx 2nd Line Support Specialist
7 months ago
مصر, Egypt Vodafone Full time**What you’ll do**: **Role purpose**: - Planning all configuration changes, H/W expansions, and S/W upgrades for Fixed core nodes, DPI, DNS, and CDNs following change management guidelines - Provisioning new fixed core network nodes, finalizing all acceptance requirements, and handover to operations team - Manage end to end TX capacity planning for Fixed...
-
Senior Specialist/engineer Service Operations
7 months ago
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA...
-
Fixed Data Support Engineer
9 months ago
مصر, Egypt Vodafone Full time**Role Profile**: - Represent the technical focal point for local customers along with our international partners customers. - Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL.,...