Fixed Data Support Engineer
7 days ago
**Role Profile**:
- Represent the technical focal point for local customers along with our international partners customers.
- Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs.
- Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA.
- Act as “service manager” for high value customers.
- Provide the customers with a world class standard of support
- Accountable for monthly operational reports for different fixed solutions services.
- Work on shift basis
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Fixed Data Support Engineer
1 week ago
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Fixed Network Configuration
2 weeks ago
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Fixed Net Configuration
4 weeks ago
مصر, Egypt Vodafone Full time**Role Purpose**: - 2nd Line Technical support for Data services, and supporting relevant teams. - Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions. - Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame. - Implementing all...
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Fixed Network Configuration
4 weeks ago
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Data Engineer
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Customer Support Executive
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Fixed Demand Management Specialist
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Data Center Network Engineer
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Desktop Support Engineer
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Mobile Internet& Data Support Engineer
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Supervisor, Data Engineer
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Junior, Application Support Engineer
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