Procurement Associate Analyst
2 months ago
**Responsibilities**:
**Ticket Managment**
- Investigation and diagnosis of ticket reported issue
- Ticket Categorization: (Problem Management / Technical Issue Management).
- Prioritization of the work on open tickets according to a set of rules (Ticket prioritization P1 to P5)
- Manage Problem tickets resolution and communication throughout the lifecycle of the ticket
- Raise Incident ticket for technical issue to TOC team following defined process.
- Resolve tickets in accordance with defined SLAs
- Provide support in the languages and during the hours as defined
- Assure adherence to Critical Ticket Management Process
- Address or escalate Platform technical issues
- Escalate issues that cannot be resolved to through defined channels.
**Monitoring Reports Managment**
- Review TOC regular monitoring reports.
- Execute action assigned to helpdesk team
- Follow up on other actions owners on resolution status.
**Vendor Master Data**
- Support myBUY Vendor Managment process in ERP systems to correctly reflected in myBUY
- Follow market based process and used tools; MDG, SNOW and SAP.
- Collaborate with MDM, local control team and procrment on system & solution design and maintenance.
- Communicate vendor updates to Content enablement team for category Card update
**Service Category COE**
Lead a helpdesk support sub - categories (UAM, PR, PO, GR, IR) to drive
- Deep understanding of frequent questions with answers review
- Support in resolving issues root causes of reoccurring issues.
- System enhancements UAT and user training.
- Refreshement Training agenda
Qualifications:
- Excellent interpersonal skills (able to build strong connection with TOC and super users.
- Experience in Ticket Management required
- Procurement background recommended
- Excellent English (written and spoken ) required. Additional language highly recommended.
- ARIBA experience highly recommended
- ERP experience (SAP, S4H) recommended
- Bachelor´s degree required, master degree recommended
- Minimum 2-3 years of experience
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