Service and Aftersales Specialist

5 months ago

مصر, Egypt Pure Watercraft Full time

**Get To Know Us**:
Our ground-up proprietary electric propulsion system can replace millions of unreliable, expensive, and dirty gas marine motors worldwide. The platform also unlocks totally new opportunities for users to interact with their boats, enhancing performance, navigation, efficiency, comfort, safety, maintenance, and security.

Our engineering prototypes have already delivered more than 1,000 hours of high performance boating and we are gearing up for commercial launch. Check out this video to learn more about our revolutionary company:
**We hire leaders**

We value hard technical skills, yet we highly value leadership, good judgment, aptitude, and creativity. We are not title driven, but outcome and customer driven. Fun for us is spending time talking about our obsessions: customer experiences, use cases, performance, EV advancements, battery cells, maritime technologies, and boating

**Who are we looking for?**

We seek driven people to join our mission that are exacting, analytical, smart and seek an experience where you see and aim your contributions to our mission nearly every day.

**Get involved in work that matters**:
Jump on opportunities and projects and navigate us to deliver for our customers, and don't forget to stretch yourself along the way.

**Our Perks - **We are a fast growing startup based in the heart of Seattle, on beautiful Lake Union right next to Gas Works Park which in 2021 was voted the "best city park" in America by USA Today. Our office is surrounded by great restaurants, bike trails, and plenty of free parking. In addition to having amazing views of the Seattle Skyline and direct access to the lake, we provide a fully stocked kitchen with lunch and breakfast items.

**Our Vision - **But more importantly, we are building a strong and unique culture. If you enjoy a fast-paced environment where having a bias for action, assuming ownership and leading by example are valued, then explore our open positions and consider joining the Pure Watercraft team.Position Description

The Service and Aftersales Specialist will be responsible for developing and managing all aspects of the customer service and aftersales process, including identifying service requirements, implementing service documentations, developing a service network, and coordinating service requests. Your primary objective will be to deliver outstanding customer satisfaction by creating a service workstream that will allow our teams to provide the necessary services to our customers.
- Location: Remote, Egypt
- Employment Type: Full Time, Contractor
- Up to 10% travel required
- We also offer equity

What You'll "Mostly" Do
- Understand service requirements for Pure Watercraft products and create a service workstream and manual
- Coordinate the requests for necessarily tooling and equipment needed for service requirements
- Collaborate with internal teams, including Customer Team and Supply Chain, to investigate customer service needs and identify tooling requirements for our service team
- Maintain accurate and up-to-date records of customer interactions, service requests, and issue resolution using our CRM system
- Identify opportunities to improve service delivery, recommending and implementing process enhancements and support tools to optimize customer satisfaction
- Collaborate with cross-functional teams to contribute to the development of technical documentation, including FAQs, troubleshooting guides, and instructional materials
- Stay up-to-date with product developments, industry trends, and competitor offerings to provide valuable insights and recommendations to the team

What We Look For First:

- Bachelor's degree in Engineering, Business, or equivalent practical experience
- Proven experience in Service and Aftersales or similar role, preferably within the marine industry
- Proven experience in developing service procedures and networks, preferably in a similar industry
- Ability to interpret and produce CAD models/drawings
- Strong mechanical understanding of product serviceability
- Strong technical aptitude with the ability to understand and troubleshoot mechanical and electrical systems
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Proficient computer skills and experience using CRM software or similar customer support tools
- Strong problem-solving abilities with a keen attention to detail
- Self-motivated, proactive, and able to work independently as well as in a team environment

Bonus Superpowers:

- Fast-growing startup experience
- Familiarity with electric propulsion systems or boating experience

LI-Remote
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,

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