Service and Aftersales Specialist
1 week ago
**Get To Know Us**:
Our ground-up proprietary electric propulsion system can replace millions of unreliable, expensive, and dirty gas marine motors worldwide. The platform also unlocks totally new opportunities for users to interact with their boats, enhancing performance, navigation, efficiency, comfort, safety, maintenance, and security.
Our engineering prototypes have already delivered more than 1,000 hours of high performance boating and we are gearing up for commercial launch. Check out this video to learn more about our revolutionary company:
**We hire leaders**
We value hard technical skills, yet we highly value leadership, good judgment, aptitude, and creativity. We are not title driven, but outcome and customer driven. Fun for us is spending time talking about our obsessions: customer experiences, use cases, performance, EV advancements, battery cells, maritime technologies, and boating
**Who are we looking for?**
We seek driven people to join our mission that are exacting, analytical, smart and seek an experience where you see and aim your contributions to our mission nearly every day.
**Get involved in work that matters**:
Jump on opportunities and projects and navigate us to deliver for our customers, and don't forget to stretch yourself along the way.
**Our Perks - **We are a fast growing startup based in the heart of Seattle, on beautiful Lake Union right next to Gas Works Park which in 2021 was voted the "best city park" in America by USA Today. Our office is surrounded by great restaurants, bike trails, and plenty of free parking. In addition to having amazing views of the Seattle Skyline and direct access to the lake, we provide a fully stocked kitchen with lunch and breakfast items.
**Our Vision - **But more importantly, we are building a strong and unique culture. If you enjoy a fast-paced environment where having a bias for action, assuming ownership and leading by example are valued, then explore our open positions and consider joining the Pure Watercraft team.Position Description
The Service and Aftersales Specialist will be responsible for developing and managing all aspects of the customer service and aftersales process, including identifying service requirements, implementing service documentations, developing a service network, and coordinating service requests. Your primary objective will be to deliver outstanding customer satisfaction by creating a service workstream that will allow our teams to provide the necessary services to our customers.
- Location: Remote, Egypt
- Employment Type: Full Time, Contractor
- Up to 10% travel required
- We also offer equity
What You'll "Mostly" Do
- Understand service requirements for Pure Watercraft products and create a service workstream and manual
- Coordinate the requests for necessarily tooling and equipment needed for service requirements
- Collaborate with internal teams, including Customer Team and Supply Chain, to investigate customer service needs and identify tooling requirements for our service team
- Maintain accurate and up-to-date records of customer interactions, service requests, and issue resolution using our CRM system
- Identify opportunities to improve service delivery, recommending and implementing process enhancements and support tools to optimize customer satisfaction
- Collaborate with cross-functional teams to contribute to the development of technical documentation, including FAQs, troubleshooting guides, and instructional materials
- Stay up-to-date with product developments, industry trends, and competitor offerings to provide valuable insights and recommendations to the team
What We Look For First:
- Bachelor's degree in Engineering, Business, or equivalent practical experience
- Proven experience in Service and Aftersales or similar role, preferably within the marine industry
- Proven experience in developing service procedures and networks, preferably in a similar industry
- Ability to interpret and produce CAD models/drawings
- Strong mechanical understanding of product serviceability
- Strong technical aptitude with the ability to understand and troubleshoot mechanical and electrical systems
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Proficient computer skills and experience using CRM software or similar customer support tools
- Strong problem-solving abilities with a keen attention to detail
- Self-motivated, proactive, and able to work independently as well as in a team environment
Bonus Superpowers:
- Fast-growing startup experience
- Familiarity with electric propulsion systems or boating experience
LI-Remote
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,
-
Aftersales Field Force Assistant Manager
1 week ago
مصر, Egypt Nissan Full timeThe Aftersales Field Force is the company's liaison for aftersales operations at the dealer's side. As such, they will support the dealers to operate according to the Nissan guidelines and implement company's programs that enhance customer satisfaction, revenue, and profitability. Additionally, they will analyze and track all benchmark data to provide market...
-
Aftersales Service Engineer
6 days ago
مصر, Egypt Dextra Group Full time**_Responsibilities_** - Increase profit of AFS (Aftersales service) department (Promote Service package, No FOC Spare part, Consumable selling, Consultant, Trip preparation) - Provide Monthly report activities, Technical Reports, Equipment Audit Reports, Thread production report all machines of responsible countries to AFS Manager - Provide Monthly E-ticket...
-
Aftersales Senior Engineer
1 week ago
مصر, Egypt Shift EV Full timeABOUT SHIFT EV: Shift EV is a fast-growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, Intel, and General Motors to build a venture...
-
Telesales Specialist
1 week ago
مصر, Egypt Service First CX Full time**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...
-
Specialist, Customer Services
3 weeks ago
مصر, Egypt Dell Technologies Full timeSpecialist, Customer Services Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the...
-
Customer Service Specialist
6 days ago
مصر, Egypt Teleperformance Full time**Hiring Fluent English Speakers (Customer Service Specialists)** - NET salary 8000EGP - Transportation Provided - Social and medical insurance - 1K overnight allowance - chance to be promoted after 6 months and free training course - Training paid - Morning shifts ( Mohndseen site) limited seats **Requirements**: - Grads and drop outs - ready to start -...
-
مصر, Egypt Agriculture and Finance Consultants GmbH - (former AFC Consultants International GmbH) Full time**Background**: The purpose of the project is to improve the access of Egyptian MSMEs to needs-based financing to enable them to increase and safeguard employment and income. This is to contribute to the improvement of the conditions for sustainable economic growth and employment in Egypt. **Objectives**: The objective of this new assignment is to support...
-
Service Sales Specialist
2 weeks ago
مصر, Egypt ABB Full time**service sales specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...
-
Fluent English Speakers
3 weeks ago
مصر, Egypt Service First CX Full time**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...
-
IT Specialist
2 weeks ago
مصر, Egypt Ahram misr for traning and counsalting Full timeAs an IT Specialist, you will play a critical role in ensuring the smooth operation of our company's technological infrastructure. You will be responsible for providing technical support to our staff, maintaining our systems and networks, and implementing new technologies to enhance our efficiency and productivity نوع الوظيفة: دوام كامل,...
-
Client Services
2 weeks ago
مصر, Egypt Dedalus SA Full timeVous souhaitez donner du sens à votre métier ? Vous voulez contribuer à l'amélioration de nos soins de santé ? Alors rejoignez notre équipe! Client Services & Delivery Senior Specialist
-
Service Delivery Specialist
3 weeks ago
مصر, Egypt CrossWorkers Full time**Service Delivery Specialist for International customers** **Title: Service Delivery Specialist** **Industry: IT Software** **Reporting Line: Technical Director & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**: You will be working with a high degree of freedom with reference to...
-
Customer Service
3 weeks ago
مصر, Egypt I Can Read Corp. Full time**Job Requirements** Essential Qualifications and Experience - University Degree in a relevant discipline. - Fresh grads are welcome or 1 to 3 year experience as a customer service and/or call center. - Very Good in Arabic & English (Reading, Writing & Oral) - Very good computer skills - Alexandria resident is a must Desirable Qualifications and...
-
Senior Service Sales Specialist
2 weeks ago
مصر, Egypt ABB Full time**Senior Service Sales Specialist**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Service Specialist
1 week ago
مصر, Egypt LyondellBasell Industries Full timeLocation: EG- Req ID: 85451- Facility: CAIRO-490- Department: Customer Service Team Turkey-O&P- Division: Olefins and Polyolefins, Refining and Su**Basic Function**: The Customer Service Specialist manages the accurate and timely execution of the order fulfillment process for customers. The jobholder is the main point of contact for all customer related...
-
Digital Customer Service Specialist
2 weeks ago
مصر, Egypt Anasia Full time**Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...
-
Marketing Specialist
2 weeks ago
مصر, Egypt Renewal and Reward Center (RRC) Full time**Renewal and Reward Center (RRC) at Dammam. Saudi Arabia is hiring Marketing Specialist** **Responsibilities**: Develops and executes a plan for discovering and securing new business opportunities locally, and nationally. Evaluates, determines, and realizes quarterly business growth goals. Represents the company at trade shows, meetings with new clients...
-
Customer Service Specialist
2 weeks ago
مصر, Egypt Aerial Optic Full time**I CARE** , Integrity, Commitment, Advocacy, Respect, Excellence. To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises. At Aerial Optic, LLC we live these Core Values every day. **Position Description**: The Customer Service Specialist will interact with the company’s customers by...
-
People Operations Specialist
2 weeks ago
مصر, Egypt Heineken Full timePeople are at the heart of our company. Our success is dependent on having great people, highly motivated to deliver results, guided by a strong sense of purpose. We strive for a best-in-class employee experience powered by digital technologies. To strengthen our People Function, we are creating a regional People Operations Shared Service Centre that...
-
Service Specialist
4 weeks ago
مصر, Egypt Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...